Firestone Complete Auto Care

"Great customer service and communication! Dewayne is always good to talk with and gives great advice"

"My car broke down and the manager Dwayne was super helpful! He was very honest and explained the process every step of the way. The entire staff worked very fast to help get us back on the road and even tried helping us find a rental car in case they had to work on my car a little longer. They were able to fix our issue and get us back on the road and even called us the next day to make sure my car was still running okay. Overall GREAT staff, we’d be stranded without them! Thank you Firestone!"

"4 times I’ve tried to use this location and if you aren’t able to leave your vehicle for 8+ hours I recommend going somewhere else. They open earlier than most places (7AM) so I’ve tried being the first one there and was told it would be after 2PM for an oil change and tire rotation. I do not recommend this business."

"Every time I enter this store no matter what time of day the wait is always 3-5 hours. I drove down the road 2 mins for my flat repair. They jumped on it and didn't charge me. Will never use Firestone in Nederland,Tx again. The worker proceeded to argue with me saying that's just the way it is. Ok."

"I bought 4 A/T tires for my truck on 6-21-23 from Firestone on Nederland ave, Nederland, Texas. I had an appointment at 7am and got there before 7. I was the first one there when the top manager unlocked the door. At 7:30 my truck was still not being worked on, manager said the guy that does it hasn’t come in yet, I guess they set their own hours. You could tell he wasn’t happy about me asking. I paid $1400.00 for tires and road hazard. 8-9-23 I get a nail in my tire so I call Firestone to see if I can bring it in, he say’s yes but they are busy so I’ll have to leave it, no problem or so I thought. I drop my truck off at 11 am. I had an appointment with my colon surgeon at 5 pm so she could go over the colon surgery that is scheduled for 8-14-23. At 3 pm I was getting a little nervous about making the meeting so I called Firestone and asked them the status of my truck. Well that’s when the manager got a tone and said they haven’t gotten to it yet and that I didn’t make an appointment. 4 hours for 1 nail, wow tough job. Thankfully I found someone who could take me talk to the surgeon. Just finishing up the surgeon meeting at 5:30 pm when Firestone calls that after 6 hours they finally got that 1 nail out and that they close at 6. Told them I can’t make it before they close so leave my truck locked and I’ll pick it up. When I got home something told me to look and see if the lug key was there, surprise, no. Glad I didn’t have a flat on the way home. 7 the next morning I call and they said yes we have it, I guess they needed more than me, I go pick it up. Today, 8-11-23 I get in my truck and the tire that had the nail removed was showing 17 psi, wow. I took it to a place that has people that know what they are doing and low and behold when he put soap on the tire it a lot of nice bubbles. The patch was hanging on by half, great job Firestone. See pictures. What ever you do avoid this place and go somewhere else, I have to eat road hazard money because I wouldn’t take a child’s tricycle to them. Brain dead morons from the top down. Top manager is rude when you catch him in a lie, doesn’t need to be talking to the public that’s for sure. If I can prevent 1 person from having to deal with these people because once they have your money you’re nothing to them then I guess the money I lose on road hazard will be worth it."