Firestone Complete Auto Care

"The guy who helped me was nice, friendly, and extremely helpful I will be using firestone for all my car needs based on this level of honest and true service."

"They deserve 5 but I left with same problem not there fault they did good.."

"They explained everything that was done to my vehicle. Also I was informed about everything that was wrong with my vehicle. Even got a quote about how much it would cost to fix the problem."

"While traveling for a work assignment, with my infant in tow, I had a blow out near Marshall. My destination was 3 hours east, it was 12pm, & I had no intentions of rolling down I-20 on a donut. We stayed in Marshall for the night in hopes of getting a tire replacement in the morning. I arrived at Firestone before lunch & they were absolutely slammed. I was worried that they wouldn’t have the capacity to fit me in. I explained my situation and Gavin reassured me that they could & would help me. He set reasonable expectations with me regarding my wait time and offered to give me a call when it was my turn instead of having to wait there the whole time with a fussy, sleepy baby. He called me to come back much sooner than my expected wait time & got to work. He handled everything with my fleet company while I set up camp in the lobby with my kiddo. I had a drink spill while dealing with my son, which is when Nate stepped in to help me clean it up. I was so embarrassed but he was so very kind about it. They both let me vent about my travel woes and made small talk with me & the baby that put me at ease. They got us all fixed up & back on the road in no time. Getting my tire changed was a life saver but it’s not what made my experience here fantastic. It was the friendly and personable customer experience that Gavin & Nate provided. They willingly went the extra mile to help a stranger navigate a mini crisis and made her feel not so alone in the world in that moment. It’s the littlest things that make the biggest impacts. Thank y’all so much for being there for us today."

"I went in to have a heater core line replaced. And all they did was to cut the end of the hose that was leaking. And then they just slipped it back on and put a cclamp on it. I wanting a new line. They said the line would cost more from the dealer. Which is true. But I've already priced the line at Autozone for $45.00. They just made an easy $136.00 for not replacing it with a new line. Firestone is very shady. In the pictures below, it's the line next to the oil and transmission oil dipstick. Please don't get car repaired there."