Sound Credit Union Olympia

"Someone give Jorge a raise. I have never in my life experienced a bank employee who was able to show compassion like he did or helped to make things a bit lighter. Thank you for your kindness. As a review for SCU. They really need to make contacting your lender an easier process. I’ve worked with many banks and credit unions in the past and none have been so difficult to contact."

"This review is for SCU as a whole - not the Olympia branch in specific. Giving it 3 stars just because I don't want to trash this individual branch unnecessarily - but SCU needs to be better: Sound CU Auto Loan. Worst customer experience I've seen in a long time. I don't usually write reviews, but they have been so bad that it's worth it. Only have had the loan for about 5 months and have had multiple issues. 1. They require documentation to show them as the lien holder. Fair enough. Took care of that quickly and sent it to them as per their instructions. A few weeks later I get a letter saying their charging me some ridiculous amount because they never received my documentation (which was emailed and I forwarded it to them as well). I send it again. They wait a few weeks and give me a "final warning". In the meantime, I had verified with my insurance (USAA - they're great) that I was supplying the correct documentation. And so, eventually after getting frustrated enough I called and they asked me to send it again. Which I did. Only after sending it three times and complaining about it on the phone did it get resolved ON THEIR END. 2. I set up autopay on my account. Month 5 rolls around and evidently I haven't paid my bill because the autopay didn't happen? I wouldn't know, because I never received any correspondence from them until I received a combative letter stating that we are overdue and a fee had been assessed. Log back into their portal and set up autopay again - still not sure if it will work or not but what else can I do at this point. They do not communicate well (only communicate after it's too late) and are not pleasant to deal with. I might expect this from a big bank, but as a Credit Union, I expected better and am pretty disappointed."

"Ordered checks n never received after a month. Staff cancelled payment for them, but I wonder who has them. A Staff didn't ask me for password. Don't feel account is safe. I like credit unions cuz u don't pay bank fees. I do get free money orders n they are quick, n I've been with them for years. When u call, it is a long time before customer service can answer. Complaints are ways to improve a company."

"Absolutely abysmal service. Filed an auto loan that took forever to get approved to find out all the info they inputed was wrong. Took them a month and then proceeded to tell me the application expired when I was told by two reps it was renewed. Filled out another application for the same amount with a vehicle ready for them to tell me I'm not approved with perfect credit. Told me I was approved and to come in and then wasted a month of my time to tell me I own a car that isn't even in my name. Rude tellers and branch manager didn't even know what they were talking about. If you're looking for an easy time, this is not the place. This review is also only half the issues they gave me."

"I came into the credit union this afternoon with an unusual request. I needed images of debit cards from my closed account. Lisa, the branch manager, caught wind of it and had documents created in a few minutes. I normally expect excellent service here because that's all I've ever received."