Jolene Weber: Allstate Insurance

"Good attention to details, quick return calls, made return calls to confirm actions taken were completed, came up with options based on my real needs to save money"

"Very satisfied with this agency. They were all very helpful, accessible and knew their business."

"Not in good hands by any means with this company or agency. We had a terrible loss and a vehicle stolen. There was no communication unless initiated by us. We were laughed at by the agents in this office who sold us the policies and they said we weren’t covered. They used our loss as an opportunity to try and prey on us telling us we needed MORE coverage. We pay for 3 policies and have added “extra” coverage paying hundreds of dollars on each policy to ensure coverage in ANY event. When we asked why the extra coverage didn’t apply when we were told it did we were told “that’s how I was taught to sell insurance”. When filing an investigation with Allstate to have our recorded conversations looked into the response was “we changed phone companies and don’t have the recordings but the agent is a seasoned insurance agent and wouldn’t have lied”. There is way more that they have done to us throughout our claim and we are left with no vehicle and 20k in debt. This company and office has worked harder to not cover us and take our money then they ever have or did to try and help us. It is absolutely disgusting how these people treat customers who pay a lot of money and expect to be taken care of if and when something terrible happens. I do not recommend ever using Allstate and if you do, DO NOT go through this office."

"Worst experience i have ever had using auto insurance. They were overcharging me for months and i talked to them about it to get it corrected. Initially they told me that they would honor the the evidence that i presented to them and said they would correct the charges. Submitted the information that they needed to make the adjustments and never heard back from them for months. THEN they finally get back to me after 4 months of no contact and tell me that the best they can do is $35 off from one month of my previous payments and $30 in gift cards. Would not recommend working with All State and this branch under any circumstances. Don't make the mistake that i did and choose someone that will value your time and has customer service representatives that honor what they say."

"I bought a house and needed homeowners insurance. I have talked with Jolene Weber in the past about homeowners on a different house that I did not end up buying. Jolene gave me the best service ever and answered all my questions so when it came to getting insurance on the house that I finally did purchase I called again since the service was awesome last time. This time Kristin Williamson picked up the phone and all I can say is she’s amazing it was like talking to a best friend instantly so friendly and professional. I got my policy in no time and and a good rate. I highly recommend calling these two directly for any questions. Thank you both."