OHSU Primary Care Clinic, Richmond

"I must say I’ve never been to a clinic that had the most wonderful Administrative staff, Nurses and Doctors! They are extremely efficient, knowledgeable and quite pleasant. Keep up the amazing work you all do!"

"Supposedly this clinic accepts transgender patients, but you wouldn't know it from trying to call in. After OSHU mis-listed the PCP's here as available and open to the public, I was told they only accept medicaid or prior patients until I spoke to a supervisor, who finally informed me that they also accept transgender patients. Hiding this information behind needing to talk to a manager is not acceptable when the clinic is participating in a government program."

"These dr don’t know anything I had an appointment over a sinus infection and the dr told me she needed to read up on that. I’m no Dr and I know what a sinus infection is. After being sick 3 weeks of being sick I finally made an appointment and was told to drink water sleep and take NyQuil and schedule another appointment in a week. So they wanted me to be sick a whole other week instead of starting me on antibiotics. And guess what still sick. Messaged the Dr and told them I need antibiotics and was told I would need to schedule another appointment even though I just had one last Friday and should have been scheduled then. My son also has been sick before and was sick coughing for 4 months and I kept getting told he would get better and get sent home. It wasn’t till I went to another clinic and got chest x-rays that they took it serious told en he had asthma and needed an inhaler which still didn’t help his sickness I had to take him elsewhere and they said he had bronchioliitus (baby bronchitis.) this place doesn’t care about their patients. And I’m constantly getting billed even though my insurance is fully covered. Which makes me wonder if that’s why then keep having you come back to make money off you. I will be looking for other care."

"I can’t tell you how many bad experiences I have had at this facility. Unfortunately, I can’t find any PCPs who take my insurance that are accepting new patients. I have waited anywhere from 30 min-1hr after my scheduled appointment. When I expressed my frustration, I was told I could leave and not accept care. I’ve tried to have an IUD placed and was pressured into not getting the IUD I wanted, resulting in me not getting my IUD placed the day I went in. I have been accused of “cheating the system” by trying to pick up my Retin A prescription at their pharmacy for the price I purchased that same product at Fred Meyer. And finally, I arrived 10 min late to my last minute appointment today and was told the provider would not see me because I was too late.I just-really don’t feel cared for here. The staff might be burnt out, but the quality of care and basic customer service is seriously lacking. I wish I could find another PCP so I would not have to come here anymore."

"This clinic will stop life saving care for cancer patients if they don't agree with their political views. It doesn't get much lower than that. They discontinued treatment and discharged a woman who had concerns about their political decor. I hope she successfully takes them to task."