Avi Auto Repair LLC 9107 Southeast Division Street, Portland, OR 97266

"This shop was extremely rude the short Asian guy was unprofessional when I went in for oil change told me he too busy come back another day I took my business somewhere else."

"If you own a vintage American vehicle consider going elsewhere. The owner is well-meaning, but his tone and demeanor was abrupt, firm and somewhat confrontational. He spent our first conversation trying to convince me how experienced he is at fixing older model equipment (bragged at length about repairing a Plymouth Barracuda…who cares!?)!; he made a point of showing me how clean his shop was and gloated about his community envolcement and other accolades. Very annoying. I chalked all of this up to insecurity and proceeded to hire him to fix the brakes on my old Chevrolet truck..mainly because of the convenient location.The owner turned the job around within a reasonable time frame for about an average fee, but the emergency brake would not disengage on my drive home from his shop. I figured some time was needed for break-in, but it never improved. About 2-3 weeks later, I drove to Vancouver for a quote on some unrelated body work and could barely make it home because the brakes were ON the entire way! You could smell the brake shoes burning as it drove. I was unable to exceed 35mph. The owner of the shop said to bring it back but became very defensive when I explained how dangerous of a position he put me in by releasing the truck to me without thoroughly road testing it again. There is no possible way the rig was properly road tested, and it’s possible he did not use OEM parts. Basically, the job was done poorly and incorrectly. He suggested I bring the truck back a second time, which I did. The problem was still unresolved after delivery! By now, I was tired of his non-stop defensive posturing, tone and lack of sensitivity to my situation. I truly believe I was put at risk. The truck was almost impossible to drive after he worked on it. I considered asking for a refund because I had to pay another mechanic to correct the issue. My main reason for the 2 stars and writing this is not so much because of the poor workmanship..hey, mistakes happen and during a pandemic, things are just different. The main issue for me was his attitude, and crummy customer service.."

"Hiep was up front and honest with me about the repair cost of my car. Told me before inspecting it and gave me recommendations, where other mechanics would have taken it in just to get some extra bucks, knowing my car was a lost cause. Extremely nice and knowledgeable. Will be going back for an inspection for the next car I buy."

"Hiep was very helpful and very kind while he helped us with our vehicle. We were traveling across the country and in the position to be taken advantage of by a mechanic. Not here. He looked over the vehicle and determined the service light was on bc of a sensor that would take a long time to come in and wouldn't affect the safety of our trip. He didn't even charge us to look it over and gave my son a small bag of candy. He explained everything clearly and was so pleasant to work with."

"Great shop overall. Owner (named Hiep) is experienced, knowledgeable, and honest! This is not a low quality, quick lube place, so don't bother going if you only want fast and poor quality workmanship. It is the kind of shop that is thorough and takes enough time to do proper work efficiently. Prices are fair and honest. You really don't need a coupon to get a fair deal and the work will be done well on almost any make or model of vehicle. Very impressive!"