Firestone Complete Auto Care

"Found a nail in my tire and brought my car in at 11:30am on a Friday. They were done patching it by 12:10pm and it was only $20! Adam, the guy at the counter was super helpful, had a great attitude and trustworthy. As a woman, I’m used to getting taken advantage of at car places, but this was quick and painless - all thanks to Adam and his colleagues at Firestone! What a solid experience :)"

"The lack of communication at this location in particular is absurd. My first poor experience with it was last summer when I took my car in for scheduled services. I was told it would be ready later that day and they would call for me to pick it up. Half an hour before they closed I hadn’t heard anything so I called them. Apparently they had to order parts and it was going to take several days for them to be finished. But I had to seek that information. I told the front desk person that this is my mode of transportation to work and a heads up that I would not have that would have been nice. She seemed baffled that I was annoyed. When I finally got my car back a week later, they hadn’t even topped off my wiper fluids. I had to go back for that. Today I took my car in for routine stuff- oil change, wiper blades- and a vehicle inspection since my car had done something strange that I wanted checked out. They said it would be ready later today and they’d call me. This guy calls me 20 minutes before they close saying it’s ready. I said “ok I’ll be there soon” and he says “I’ll be here until 6” and slammed down the phone. Um, sir? You call me 20 minutes before you close and expect me to get there how? YOU HAVE MY CAR. I had to pay double to get the quickest Uber. When I got there with 5 minutes to spare, the guy was rude, didn’t look at me, didn’t introduce himself, and didn’t offer any information about what they found on inspection. I had to ask about it and he had to look at his records to find out what they did. Which makes me wonder if they did anything at all. I haven’t had this experience at other locations, and I’ve been going to this one out of convenience. I won’t be going here anymore, and I’d advise you all to steer clear."

"I purchased tires online, to ensure they would be in stock, booked an appointment for a routine mount and balance, and dropped off my car early the day of the service. I was told it would only take two hours. I decided to leave it with them, but called and stopped by the shop to check on my car a few times during the day, each time it had not been touched but I was reassured the work would be done soon. Seven hours later I was told that my tires could not be installed until the next day, at the earliest. I was leaving for a trip early the next morning, driving over a snowy mountain pass, so this was not acceptable or safe for me — I had made my appointment nearly a week in advance as well. After the manager said he would check on my car and be right back, I watched him grab his bag and leave for the day, never checking on my car or returning to talk to me. One nice employee approached me, and once he heard the details of my day with Firestone, he decided the right thing to do was mount and balance my tires so I could make my trip. I'm very grateful for this. But then the key to my wheel locks was returned damaged from improper use and none of the four new tires were properly inflated."

"Unable to complete a simple flat repair in 5 hours. Left me with a hole in my tire. Took it to another shop that was able to do the repair in under 30 minutes. I've always had bad experiences with this shop and will no longer use them, even if I do get a gig driver discount. The discount is not worth the incompetence of this shop. Also, if this shop can't use/doesn't honor online booking; why is it available on the website?"

"I tried so hard. Gave them chance after chance. Kept coming back because they assured me things would get better with the new management. It hasn’t. Still very unreliable. Timing quoted is always 2-3x longer. Still cannot answer the phone (after days, actual days, of calling). Just not worth it. Never had these issue at Discount Tire and it’s more affordable. I wanted to like this place because they do more than just tires. It’s just not going to work out. I honestly feel sorry for the staff because they need more help. This place is the dictionary definition of over-promise and under-deliver."