Rite Aid 230 South Kelso Drive, Kelso, WA 98626

"Ever since Covid hit this location has gone downhill . The shelves are practically empty. The employees aren’t helpful. The store is in disarray all the time. It’s really not that busy of a store, so it makes me wonder what those employees do all day. Why aren’t products being ordered and stocked on the shelves? Why aren’t they greeting people when they come in and ask if they need help… like they used to?"

"I wasn't going to even bother but I see others have left the same level of reviews in regards to the female pharmacist so I won't be going back to this location for my prescription. I have a prescription for a narcotic which nowadays is taboo. I've had it since I was a freshman in high school and I'm now 32. I have a pain contract and have never done anything to jeopardize that. As I go to get my prescription I'm standing at the counter waiting and I hear her say something like "ugh I hate these and they'll just want more and more and eventually it will be 30mg" I have 5mg tablets and have never changed or asked for more. Please tell me why someone like me was treated like that. I didn't beg or steal, I didn't abuse or cheat the system. I'm doing it all right and legal but treated like an addict anyways. She needs to educate herself before speaking. I'll pick up elsewhere in the future."

"I thought about this for a week as I don’t leave opportunistic reviews unless warranted. I was browbeaten and treated terribly by the female pharmacist who would not disclose her name and eventually slammed the phone down and hung up on me on 3/26/2023. My normal pharmacy, Kelso Safeway, has been shutting down abruptly due to no Pharmacist floating staff. I was in desperate need of my medication and later found out that this Pharmacist could’ve helped me had she wanted to….or at the very least made some suggestions. A nurse at Peacehealth worked this through on the weekend and Rite Aid in Longview filled the script. If Rite Aid records calls I’ve got the exact time I spoke with this Pharmacist who is callous, lacks any compassion, deeply conflictual, jaded and clearly has zero patience. Admittedly I was stressed, but I don’t believe I treated her poorly as she claimed. I spoke to her on speaker and others in my household heard the whole conversation. It’s truly appalling that the Kelso Rite Aid employs a Pharmacist with the type of characteristics that I’ve yet to experience with someone with this level of education and expected professionalism. I’ve been sharing my story with all my friends and family about my treatment. I don’t want anyone to go through what I did. She needs to receive a severe warning at the very least, if not involuntarily terminated. I’ll never forget how horribly she treated me, it was surreal."

"Came to the Kelso location after a bad experience visiting the poorly run Longview location. The Kelso Riteaid is in much better shape and actually looks as if they are more serious about how they run the place."

"Be careful using the Amazon Pick-Up Hub at this location. Usually it works like a charm and is quick and easy and honestly super freaking awesome and the ladies are nice and know what's up. But.. if for some reason they refuse your package due to it not scanning into the hub (for whatever reason) and send it back with the Amazon driver - it will still be marked as delivered in your email and neither Amazon or Rite Aid will reach out to you (or really be able to) in any form to let you know that they were refused and sent back. I sat on hold with Amazon for nearly an hour trying to figure out where my packages were and what actually happened. They said a technician would be investigating the situation the day after I'm posting this to make sure no issues with their system interfere with the pick-up hub again in the future with other orders. But just be careful! If you don't receive an email with the pick-up code/bar code scan then call in advance, don't waste your gas or bus money. Otherwise a great quiet place with great workers and good prices. Highly recommend. Good location too."