Safeway

"I have paid for the Fresh Pass but I am very disappointed in your app. It is down and not working more than 50 percent of the time. You really need to put some effort into making it usable especially seeing I've paid for a service that I have trouble accessing"

"Went thru your check out line on Saturday, I think her name was Anna, she was awesome. Helped me save money, and get some great groceries. Appreciate your larger selection. Keep this lady, she needs a raise. Probably will come from out of town to this store. Thanks!"

"I came in to return items I'd purchased twice by mistake. I paid cash for the items & came in to return them at the same store I'd made the purchase less than 24 hour before. I was treated absolutely horrible. First I was told I would have to take the money back on a gift card because it was over $20, then I was told by the manager that she wouldn't take them back because of the sand in the bottom of the bag I was using to carry the items in. Not one item had been opened, all sealed, & no packages even had been damaged, just a pinch of sand at the bottom of the bag previously used by my kids at the beach. I was glared at & treated as if I had the plague. I am anemic so I was already insecure having to go back in the store when I'm not full of iron. I can't believe Safeway would allow their managers especially to disregard store policy just because they didn't like the way I looked (its the only reason I can come up with). I pulled everything out of the bag, had all receipts, my ID, & my safeway card number, all of which were asked for, each time assuming I wouldn't have it. Yet still, she (Bonnie I think was her name) had her hands up in the air saying she wasn't touching anything I had in my bag. I returned the items at the safeway less than 5 miles down the road, same bag, same conditions, & was paid back the cash in full without a problem. I hope additional training will be available to employees whom behave in a way that makes customers feel insecure about making purchases from Safeway, it takes all kinds to make the world go 'round, we must not forget that. It's VERY OBVIOUS CERTAIN EMPLOYEES THINK ITS PART OF THE JOB TO PROFILE AND DISLIKE THOSE THAT DONT CONFORM TO THEIR WAY OF LIFE."

"I have favorite cashiers but won't mentione names! Some Safeway workers young men&women: stare w/a look as if u r not liked/welcomed, R rude & have an attitude. I shop more@ WinCo due 2 pricing but enjoy our local Safeway 4 selection, a quick buy or items on sale. Customer service is good 4 the most part. Thank u Delia 4 your alertness, kindness and taking care of customers in the correct order!"

"Safeway has been a member of Kelso, Washington for over 30 years (At different locations). However, this is also a problem when Tops was the only other grocery store in Kelso it forced Safeway to have a price war for their customers attention, since Tops left Kelso in 2002 Safeway has had the monopoly in Kelso for groceries meaning that the prices have been slowly raising over the last 15 years. In 2002 I recall the price of a double layer cake from the bakery at a price of $7.99, now it's nearing 12 or even 13 dollars, depending on the time of the week. Safeway fails to realize that their competition is winning over their customer base because of the options that they are offering. Walmart, Winco, and Fred Meyers all have installed Self Serve checkout after Safeway led the way in that field, only for them to know take it out and replace them with two "Express isles" which are never open when I go to get some food. There is more I could talk about, it's sad to see that Safeway is unable to see how they are losing the current price wars with their competition. The only reason I honestly go to Safeway anymore is to get my prescriptions filled and for the Sweet and Sour chicken. Other then that, I don't do my business there any longer. :( UPDATE 6/12/2017: About two weeks ago they reinstalled the self serve stations, which makes me scratch my head as to why they took them out to begin with. Hopefully, this is a turn around and maybe price drops will be next. Only time will tell. UPDATE 7/3/2017: On 7/1/2017 I went to Safeway to get some dinner, I was checking out the cold deli and they had a cut up sub sandwich priced at $4.00, I viewed this as a deal considering their all american subs are $6.99 so I grabbed it. I headed over to the checkout and when they scanned the UPC it came back at the price of $16.00, I told them that the sign said $4.00. I refused to purchase the sandwich at 4X the price that was advertised. Be careful, if you go to this branch of Safeway, make sure you visually confirm what the price is it seems that they are trying to trick people into paying extremely more for cheap objects. Pros: Self Serve Checkout Pros: Even though I didn't mention it, the pharmacy is decent. Pros: Courteous workers. Cons: Prices too high. Cons: Not enough open check out lanes. Cons: Major graffiti issue, also major panhandler problem. Can't get off the bus without being asked for cigarettes or money. Cons: The day before a major holiday, it's hell trying to get out of the store in a decent amount of time. Christmas Eve 2016, at 4pm, they had 3 lanes open on top of the self serve checkout, we only had two items and had to go back to the deli to cash out. Very sad."