Firestone Complete Auto Care

"I paid about 1,400 for my car to be fixed. They kept telling me the car was good to go, I would bring it in every other day because I kept experiencing the same thing, and supposedly they have fixed the issue. And they charged me for things I did not even ask for to be done to my car. Now it’s in a different shop and was told something completely different. Firestone could have denied service to me if they weren’t sure what they were doing. Definitely do not recommend coming here."

"Quick service done in 2 hrs when I was expecting at least 3 hrs, signed up for credit card and got a sweet discount! Also Pam must love her job she is full of energy and always smiling she seems like a happy person. Firestone you better keep her and give her some credits! Only downside is a small space for waiting area, good thing I came on a weekday and went someplace else while I wait."

"I'm giving this three stars because I took my daughter's car down to get an alignment done after I fixed the passenger side suspensions parts. Control arm strut tie rods sway bar link. Ect. I wanted them to also rotate the tires and check the air pressure. And they were really fast at doing the alignment which was awesome. But when they came to give you my paperwork they told me they didn't rotate the tires because I needed new tires in the front and it's best to have the good tires on the back and my car is a front wheel drive not a real drive not a all-wheel drive. And my car is not like a pickup with an uneven balance of weight. And the office person told me this. I just wanted to know if they were taught that? Or did they think I was a girl that didn't know anything about fixing cars, I would have just appreciated them saying they didn't have time or something to do the rotation."

"I was not treated respectfully during the service on the past Saturday. I was BANNED from coming back to this location from the store manager due to I was wearing gloves and helping the technician to find what the problem was on my vehicle. I was just showing the technician where the noise is coming from and what does it sound like. I did not physically worked on the car. I felt extremely disrespected. He was being a jerk to not only me but other employees as well. I have been in the before with other manager and I never had a problem. I'm not unreasonable and I was just expecting some simple respecting manner. I did not know what to say so I left. It is crazy to me and I do not believe that is how the company wishes to conduct business with valued customers."

"I came to this shop Today and I asked for a Quote of my bmw brake pads and stuff even though I had inspection from bmw dealership on my hand and he ignore my speech and didn’t do the work what I told him and he has zero customer service , then the guy I don’t know his name he charge me for a Quote and he disrespect me and he was too rude I never recommend this service for all Americans Citizens."