Nordstrom Rack

"They don't allow returns on "red tag" items. How are you supposed to buy someone a gift of clothing/apparel that may not be a good fit?"

"1 star, because NO star is not an option. The Rack has gone downhill. Clothes on the floor, with visible dirt from carts rolling over them. All sweaters are hung & stretched out to the point of damage. Even cashmere sweaters are hung, the hangers are coming through the material in the shoulder area, all damaged. $299 for a damaged sweater, no!!! Disappointing, I would have gladly paid the price if it wasn't damaged. Many items are not marked with prices. Absolutely RUDE entitled staff. Kira P was the gal who checked me out. Never said hello, asked for my number & acted annoyed to have to do her job. 2 of the items I needed to know the price, she was rube about that too. Then advised, cosmetics couldn't be returned, I was buying room spray, Jack Black men's stuff & various other items. I asked if the return policy had changed, mind you, I rarely ever make returns. She got an attitude & she, "Why exactly would you need to return it?" I said there could be various reasons, they're gifts & I'd just never had anyone at the Rack tell me that upon check out. She said, "We're a discount store & losing money. If you want to talk to a manager, then fine." I said that wasn't necessary, I just hadn't heard of that return policy. She said it had been in place forever & followed up by saying it had been in place since January of this year (2023), so it is a new policy. After paying, she left my stuff spread out on the counter, gave a smirk, rolled her eyes & stood there. I advised that the rudeness wasn't necessary & wished her a Merry Christmas. Kira, you lost Nordstrom Rack business by your actions & rudeness. Myself along with my friends, family & and clients, won't ever come there. Not wise, Nordstrom! Get it together."

"What - what, What - what? What - what, What - what? We went to pop some tags. Had (less than) $20 in our pockets. Drippin in the white tips, going bright and shiny, it was heck-a awesome. We was golfin' the loafer style. We was salutin' the camo style. We was moonwalkin' the white kicks style -- and we about to go get some commendations."

"Selection was large but most all the colors and styles nobody liked. The music in the store was too loud and obnoxious"

"I purchased a simple bralette for $19.97. I got it home and realized it had a sticker on top of the original Nordstrom rack price tag. The original price tag was for $9.97. I went back in to the store and spoke with a manager to get refunded the $10. They refused a refund and told me that just like markdowns, they can markup items. This is a DISCOUNT store. This bra was marked up more than double the original price. Very shady business practice and customer service."