Egelhoff Lawn Mower Service Inc

"They help keep my small tree business running and their expertise is the biggest reason I choose to run Stihl products on my projects."

"In my opinion, this is the best place to buy lawn, garden, and power equipment. Their knowledgeable, friendly staff, provides excellent customer service and prompt, reliable repairs."

"Thank you so much for the swift repair of our mower and being such kind guys. Also thanks for returning our web inquiry and calling back so promptly. Won't go to anyone else for future repairs or maintainance!"

"Always nice to go here for wearable parts of the machines. I've gone many times to get the small parts needed for repairs. I'm glad they keep a good supply of parts. The shop is always clean and presents the new stock well. Overall nice people who are very helpful."

"Until today I would have said Egelhoff was one of the better places to purchase equipment and have service performed. I literally have spent thousands of dollars there on both. I brought a Troy-Bilt tiller in for repairs. I was impressed with the level of detail they claimed to have taken with it. I brought it home, tilled with it immediately and after 10 to 15 minutes it started sputtering and popping and would only operate at half throttle. Egelhoff said bring it in, well get right on it. I made a video of the way it was performing because I recently brought another tiller (one I had been using for over 20 years) in that I could not get started. It started for them; they could not find a problem. I figured that was on me and I paid them for their time on it. I offered to play the video of the tiller they repaired because I did not want them to think I was imagining it wasn't running properly. They said no, that's not necessary. Again with this tiller, they could not reproduce the problems I was having; it ran fine. When picking up the tiller they previously repaired, they charged me another $115 for time spent on a tiller that wasn't repaired properly to begin with. I offered to play the video again to show them it wasn't operating properly. Again they refused. Maybe its just me, but it seems reasonable that if they are asked to repair something, charge me for it and its still not working, they need to make it right. They disagreed and insisted I pay the $115 fee. They have new people there. I do not know who they are, but I do not care. They just lost all my future business. Everyone I know will be made aware of this. I hope it was worth the $115 Egelhoff. Post Script: I just noticed they charged me $25 for pick up and delivery. They did pick up this tiller, but while dropping of another tractor and tiller I mentioned earlier. Now even more upset."