Arthur and Associates Tax Service 2160 East Florida Avenue, Hemet, CA 92544

"No concept of customer service. Condescending and rude people. First time I called to setup as a new client but there was some miscommunication regarding my email address (never received their email). Called a second time and all I get is the receptionist telling me to send them my previous year tax return. Since we’re a new S-corp business (established 2022) with multiple owners, I had some questions. All I get is a no, no, no. Can’t speak to anyone, just send the tax return. I’m run a small business and the least I could with a new customer is answer some questions before asking them to divulge their personal financials. This is not a business with professionals. Glad I went elsewhere."

"I went here because they were highly recommended by family. But from the start it was kinda hard to get ahold of the lady Renee that prepared my taxes. I was just missing two things and she had asked me to email them to her as soon as I got them and she would finalize the paper work for me. So I emailed them to her the next day and I didn’t hear from her for almost 2 weeks and she finally had me go in and sign and submit them electronically. Well she has also offered to amend a previous tax return for free and any other amendment would cost $170. So I gave her the tax returns I had done myself and she only found one was wrong and she took it to fix it for me. That was at the end of March of 2022, we’re now in September 9 2022 and she still hasn’t filled them. I’ve called numerous times and left messages and no call back. I’ve gone in person at least 3 times and left messages with the ladies there and no one called me back. Now I call and no one answers but the answering machine says they’re open on the days and time I call. They should at least have the courtesy to tell me that they’re not going to do them for free or at all for me so I can take my business elsewhere."

"Had to us this place back in 2018 and still haven't recieved my return. Staff (Jasmine)is super rude and never helpful. The owner herself Charlene is conveniently never there or able to get ahold of. Thankfully I won't need to use her ever again cuz the whole experience was and still is absolutely horrendous. If no stars were available that is what this business would recieve. DO NOT recommend this place for anything you might need tax related!!!"

"Charlene started doing my taxes many years ago when she worked at H&R Block. I was so happy when she started her own business! She's trustworthy, smart, friendly and helpful. As someone else said, "I wouldn't even consider having anyone else do my taxes!""

"I was referred to Arthur and Associates over a decade ago by a trusted friend. Since then almost every one I know goes to them! They are very thorough, kind, responsive and fair. I trust them immensely, and am so grateful for having our taxes done the right way! Hiring them is a huge burden off of my shoulders when it comes to taxes. I will be a forever client."