Bank of America (with Drive-thru ATM)

"Horrible experience these employees are ignorant they need to be educated on what primary ID is the bank accepts they are ridiculous at this branch. The teller Bryant and the manager Daniela are both ignorant and they need to be retrained"

"The lady that helps me was very nice and was out in no time.. being that I had a edd prepaid Visa card I just wanted the remaining balance on it which you cannot get through the ATM drive-thru ( the exact change) nor can the teller tell you your balance so you should know your balance before you go in."

"Very easy to use ATM. Adequate parking and lane for drive-through. Staff is very accommodating and professional. My local bank choice since 1984... When another bank would not allow me to open an account with a cashiers check, B of A did. I am happy here. I have accounts in 3 other great financial institutions, but this is best for all but special requirements."

"Bank of America in general is terrible. My mother passed away and after multiple bank visits including at this branch and in Perris. I have gotten no concrete answers on closing her account. They tell me to fill out paperwork I do it and still nothing gets processed. I have called the department that handles this multiple times and every time have to explain I'm the beneficiary. Why don't they put a memo on my profile stating that, so I don't have too. I don't bank with them but they are making a difficult situation even worse. Months later and the case is under review after giving me wrong information on the paperwork. Everyone who works here is incompetent. I will never bank with them and I doubt they care but they should treat people who are grieving a lot better than this."

"I came into this location today ( 06/09/2022) to cash a check. Reason 1 being because the check was drawn on a BOA account, Reason 2 being because it is closer in proximity to me than my bank, Navy Fed. Nancy was the teller that was available. I explained to her the reason I was there, I told her I did not have an account. She asked who I banked with, I told her Navy Federal. She took the check, ran it through and said "It's not reading the numbers. If it can't read the numbers, I can't negotiate it. You'll have to do it through mobile deposit at Navy Federal." I then left and went to the West Florida location, where Mark not only took the check, ran it through the reader with no problem he also input the routing and account number at the bottom of the check. The dishonesty in Nancy's customer service is appalling and it gives your specific (clearly from the review ratings) banking facility a bad reputation beyond what this banking organization repeatedly tries to recover from. She either didn't want to cash it because I do not bank with BOA or because of my appearance. I'm going to go with the first theory. A phone call could have been placed to Ball Kia to verify the check. I would not have had a problem with that! Further more, I am not a dependent of anyone who served...I SERVED, which aids me to take advantage of the benefits that Navy Federal has. If the check was not legible through a reader, why would it be legible through mobile deposit? Not only will I forward this complaint to Holly O'Neill, my husband who was contacted by Ashley Torres for a business banking account, will be taking his business elsewhere AND my mother who was highly considering opening a business account with BOA will be taking her business ELSEWHERE! Customer service partnered with integrity is lacking! If you are going to respond with that blanket statement "Please contact us", without TRULY wanting to resolve this issue...DON'T!! Direct that time and energy to screening your applicants or retraining your employees on honesty and the value of each customer that walks through your doors!!!"