El Dorado Hills Sports Club and Spa 530 Post Court, El Dorado Hills, CA 95762

"I’ll start by saying I am not one to leave bad reviews and especially since I have tried multiple times to resolve this issue with the manager but have yet to get a response. I originally made the switch from lifetime to save money and it started out ok. Hazel, the manager signed me up and let me know I could bring my daughter for a day for free to see if she likes it before signing her up. When I brought her I was charged for a “guest fee” so I called the front office & they assured me it would be removed before my statement arrived. I went ahead and added my daughter to the account on the 20th of the month, which was then charged for the full month, it was not prorated. When the statement arrived nothing was accurate and my total amount being charged was far more than what I was originally paying at my other gym! After leaving multiple voicemail attempts to reach Hazel I still got no reply. When I went into the club I asked to speak with Hazel directly yet was blocked by the front desk receptionist Jane, who gave me contradicting excuses as to why Hazel was not available. After this I began to get frustrated, so I had asked what I needed to do to cancel my membership. This immediately shifted Jane’s attitude to be very rude. After filling out my cancellation paperwork I had asked one more time if I could speak with Hazel to adjust the mistakes as originally promised. She rolled her eyes and responded with these exact words: “you know, since you’re cancelling we won’t be honoring that refund..”. I just laughed and preceded to go workout. During my entire workout Jane and her other female coworker stood in the lobby staring at me as I used multiple machines. They made me feel so uncomfortable and judged. It is absolutely insane to me how unprofessional their staff is. I have been a professional in the medical field for 6 years and think it’s so unnecessary for a business to act so petty. In addition to their staff, the gym is dirty and very unorganized. They have equipment packed so close to each other you pretty much run into or hit the person next to you. Moral of the story: DON’T WASTE YOUR TIME OR MONEY HERE. Stick with lifetime or the other gyms out there that actually care about their members experience and are able to solve conflict without being unprofessional and petty. I’m sure to let all my friends and patients who consider this place to STEER CLEAR!!"

"I edited my review. JP doesn't teach anymore but another great aquateacher deserves 5 stars. Stacey is amazing and I can tell that she makes us work hard. I can feel my abs and butt! And she is funny! Thanks a lot Stacey for such a great job! She is also an amazing Barre teacher. I love the club, especially the water classes. John Paul (JP) taught today and he was amazing! I really hope he will teach more classes. His classes are energetic, not bored and most important thing, he is funny! Time flies with him! Please teach more classes!"

"This sports club has zero integrity!!! They do not hold themselves accountable for employees following policies and procedures for cancelling memberships and claim they are perfect, they don’t make mistakes. Despite my very thorough explanation of a scenario they refused to pull video footage so I could prove what I did and who I spoke with and left written notice of cancellation. They are terrible and have no idea how to handle customer service concerns!!!!!"

"I attempted to try this gym and filled out the online form. Then I promptly received a sales call from the front desk lady there. On the call, she informed me that, although their terms and conditions printed online state that this is open to anyone whose household hasn't redeemed this opportunity in the past twelve months, they weren't actually permitting anyone to do so without a paid commitment. She told me a manager would call me back to "review the issue" later, and I never received that call. Overall, terrible service, illiterate front desk staff, and false advertising."

"Sara is the best massage therapist I have ever had! I have been going to Asante for about three months and love it each time. The atmosphere is great and the staff is very friendly and helpful. I highly recommend Asante."