BPI Plumbing

"I had an emergency at 7 pm on a weeknight last week. Contacted a plumber I knew who had previously worked on my house, Frankie, and he said he would come help me. It turns out he now works for BPI, which he did not tell me until he got to my house. He provided no contract for replacing my water heater, said he was not going to run the job through the company because it was a "side job" for him, and gave me no receipt for payment after I gave him a check. For some reason, the bank refused to cash the check I gave him, so the BPI office called me to collect payment via credit card over the phone. I was charged $3500 dollars for replacing my 40 gallon tank gas water heater. The company dispatcher who called me for payment insisted that is a fair, going rate. Yet, every other company says this should have been about $2000-2500 tops for the after hours service. I asked for an itemized receipt, but all they gave me was a receipt for "plumbing" for $3500. They did not even mention replacing the water heater on the receipt! There was no itemization or justification for the charges on the receipt. I think my vulnerability as a single female with a plumbing emergency was preyed upon, and I was ripped off. The technician did not use drip cloths and made a total mess in my house. To top it all off, I just found out that a permit is required for changing a hot water heater in CA. I did not know this, and BPI Plumbing said NOTHING to me about needing a permit. Now, I am going to have to figure out how to get a retroactive permit and pay for it, ON TOP OF the $3500 I already paid BPI. I unfortunately made an extremely expensive mistake with this company, and I will never contact them to do work in my home again."

"My kiddo - under one - needs a bathtub! The drain clogged. BPI booked with one call, showed up on time and in under an hour they had unclogged the tub. It was a very deep clog. The tech knew how to fix it and tested it multiple times to ensure it truly cleared. Clean and fast. Very friendly! Great job BPI! No gimmicks- they got it done at an affordable price!"

"We had a water line leak under the house. Al from BPI Plumbing arrived timely. He quickly identified the area of concern and completed repairs within the time estimated. Al was able to further identify opportunities to avoid additional issues and implemented a design change to correct an flaw in how the piping was routed. Five thumbs up for Service, Quality and Price. Thanks BPI !"

"I am absolutely Appalled by the lack of integrity from BPI Plumbing in Chula Vista. First of all, they are horrible I returning calls. They manager did not provide a receipt upon payment, when they promised it. I Asked for an itemized receipt because the chargers were much higher than estimated. The installation was not done appropriately. I called on 7/28 to complain about both issues and I was informed that they were coming today from 8 to 10:00 a.m. This was the soonest appointment, so we waited, and waited. I took the morning off work-and they did not show up or call! Furthermore, I just called 15 minutes ago since I gave them a 20 minute, 3rd chance to come through and there was no answer. I went directly to voicemail. I still never got a recept. Shady enough? I guess the Better Business Bureau is next. Signed Cecilia Cázares, Chula Vista, Ca"

"My experience with BPI is excellent. I manage some properties and use BPI because of their responsiveness, honesty, reliability, and reasonable rates. A couple of years ago, I got the call that property mangers dread....On Christmas Eve, there was a massive leak in a condo. I called BPI and they sent out a plumber who was able to resolve the issue quickly and he fully explained the issues to my satisfaction. Then, I got the bill and it was VERY fair, especially considering it was Christmas Eve. I can't say enough good things about BPI."