Lake Forest Pools & Spas

"Jack has been servicing my pool since I moved to Lake Forest 24 years ago. He is the best! Very fair prices, prompt service and great communication. He often saves me money by telling me how I can do things myself or fixing something other repair guys would just replace."

"Owner/Manager was fairly knowledgeable however a common part that is $36 on Amazon, $46 at Leslie's is $74.90 here. The Owner/Manager tried to justify it as "Jandy" jacks up the price, but he was selling a non-jandy replacement part. If you need information, go here, if you don't want to pay double for the same thing then stay away."

"I had Lake Forest Pool and Spa install a new pool and concrete decking. Their workmen did shoddy work. There was essensually no supervision by Lake Forest. The pool lines were pick axed cracked in three places below the decking. It cost me $3000 to have the cracks found and repaired. The repairs were .made three months after the pool was "completed". They refused to accept responsibility. I cannot recommend them for pool construction. They charge too much, provide scant supervision and deny all responsibility for their workmen errors. I would recommend American Leak Detection."

"WARNING: do NOT use this business! They are dishonest and unreliable. I used this business for a few years (far too long) and would have to put a pebble in the filter to ensure they came every week as agreed. In my opinion, you should be able to trust the professionals coming to your home and not have to check to make sure they're actually doing their job. We finally just discontinued our services with them and notified them mid-April that we would like them to finish the month. They have not shown since. I had my new pool guy come today and he told me there were quite a few issues and that the pool has been neglected for WEEKS (mind you, their last day was supposed to be last week). The following issues include: - leaf trap full - cleaner was clogged - surface was dirty - cell dirty: salt system flashing red lights - pool cleaner clogged and not moving freely - alkalinity low at 70ppm (should be 80-120ppm) - pH was too high I called Jack and spoke to him about this. I said that I would pay for half of the month because his services weren't rendered for the other half of the month. When I started telling him the list of problems, he interrupted me saying, "you realize there was a huge wind storm in Coto right" in a very derogatory tone of voice. I then continued my long list and then he hung up. I called back and he said that he's been doing this for 30 years and his daughter is a lawyer and he will put a lean on my house... and then he hung up on me again. By far the WORST customer service I have ever received and he has earned himself a horrible reputation within our community. Do yourself a favor and find someone else."

"We had Jack at our house doing an Acid wash, (which he did personally), very professional and did a fantastic job, I have done business with there shop for all my pool needs and have found the entire team to be very helpful. His wife is in the shop the majority of the time and knows the business very well, she can pretty much tell you what you need with very little explanation of the problem, very courteous, professional, have what you need; great to do business with them as it is always a pleasure."