Mike Diamond Plumbing Heating

"Called the office and explained the main drain stoppage and had the crew on site in just a few hours. The technician, Uriel-tech no. 8277, diagnosed the problem quickly and after some conversation, we agreed to add a main drain clean-out access at the front of the house. This would allow cleaning and video access to all of the main lines as I was concerned about root intrusion in my sixty year old house. The main runs under a large pine tree in the front yard. The work was completed in due time including their processing a city permit for the work. Contract no. 2474001 - Dec. 2022"

"Called them to replace a leaky drain in our kitchen sink. We told them to replace all the plumbing. We paid around $400 which at retail probably cost around $50. They guaranteed the work for 1 year. The next day we found it was still leaking but in a new place. We called them back and the plumber said keep an eye on it and if it's still leaking we should replace some other parts. Are you kidding me?!?!?!"

"I called and made pretty clear I was looking for an estimate and asked if they did FREE consultation/estimate. The receptionist evaded the question like she didn't understand, and continued. She then took down all my information, had an appointment scheduled, and then told me the initial inspection was 75$. If the business was honest, their prices would be transparent and at least upfront that they charge to give an estimate. I'm now expecting my info to be sold to marketers... ::sigh::"

"Moved into a new property. There was a drainage issue with toilet and shower. They showed up. Though they advertise 88 to clear drain, they billed us 900. Couple weeks later the water was not draining in the shower. Called them back. Someone came back out the next day and they would not resnake the drain as we wanted. They instead quoted $9,000 to clear the line in a different way. Can you imagine? DO NOT USE THEM. They bait you with the fixed rate to clear a drain. They come out and do the work without giving you an estimate then they give you the bill. AND the quality of the work is not guaranteed to last more than a week or two. The one star reviews are ACCURATE."

"I called twice & both of the ladies that helped me out were kind and professional. I know there are a lot of bad reviews, but my experience was great. The plumber who came to my house was nice too. In the end there was some miscommunication and my tenants weren’t home when we had asked them to be. The plumber (unfortunately didn’t get his name) was understanding and even offered to come back(I didn’t end up calling him back). There were no charges or fees for the inconvenience on my end which I really appreciated."