Mobile Kangaroo - Apple Authorized iPhone & Mac Repair,

560 Las Posas Road, Camarillo, CA 93010

"My barely one year old iPad tanked and the closest service business was mobile kangaroo in Camarillo. Just after I walked in a young man greeted me and confidently took my iPad and after one quick diagnostic test he said he knew what was wrong. The only downside was that he had to send it in to apple. He promised that they should have it back in a week. Sure enough I got a call in 6 days . Keeping in mind that my tablet is still under warranty they didn’t stand to make any money from me. That didn’t faze them at all they offered me excellent customer service!!"

"I have a Samsung Galaxy S23 Ultra that I use to run my business. I cracked my screen and walked in 15 minutes before closing. They didn't have the part I needed. Johnny went into action. He got on the phone and started calling other stores and even other company stores to get me help. The customer service was above and beyond!! He could have just said, "Sorry, can't help you". There was also another employee there (didn't get his name), and he was also very helpful offering advice on what to do next. In addition to the service, they were also genuinely compassionate of my situation knowing my phone is my business and the stress that I was feeling. While I didn't have anything done, the customer service was top notch!!!"

"Right away the man helping me wanted to say there might be a change for the issue I was having on my phone without doing any diagnostics. A man in the back over heard a came to the front and stated he needed to perform test on my phone. The man proceeded to tell me there will be a charge of $19 to run test but my phone is under Apple warranty that's why I went to this location in the first place. It was a waste of time dealing with this company and this individual which clearly didn't seem like he knew what he was doing."

"I went to the store at 9:30am (when they open) to get my screen replaced and my husband’s screen replaced. The man working there said he could fix both screens in an hour and a half. The business phone rang within 15 min of us being there and the man took the phone call and helped that customer for over 10 minutes instead of getting started on our phones. Then another customer came in and started working on that computer instead of getting started on our phones. By 10:30am, the employee had not started on working on our phones, but took the payment of $350 for my husbands phone and $210 for my phone. My husband needed to get to work so he decided to take his phone to the mall to get the screen fixed. His phone was fixed at the mall within 15 min and cost $90. The man working at the store did give a refund of $350 for my husbands phone when we returned. My phone was not fixed until 1:00pm. The employee said he had to call another tech because my phone wouldn’t reconfigure once replacing the screen and after an hour figured out there was dust that needed to be cleaned and then it worked. I asked the employee if he would offer a discount since it took 3.5 hours to fix the screen on 1 phone instead of the quoted 1.5 hours for 2 phones. He said he couldn’t offer any discount or refund. It was absolutely not worth the wait nor the money. Very disappointing."