CVS

"Very bad customer service. The pharmacy is short staffed and they do not answer phone calls. When you don’t have a prescription number yet and you need to know your co-payment, it would be easier to have someone available that you could talk. After leaving a message and kept on hold for over 20 minutes, I simply gave up. To have you drive to the pharmacy for a simple information and then drive back again to pick your prescription is simply ridiculous."

"Convenient location next to Vons with lot a of other options in this shopping center including food, Chase Bank, gas station, massage, hair salon, and many others."

"This review is for customer service on the phone and at the cash register in the pharmacy. My son was recently diagnosed with asthma and for some reason my health insurance won’t cover the medication required for regular maintenance. Because of this I have been on a lot of phone calls with the doctors office, health plan and pharmacy to try to figure out what can treat his breathing issues. I spoke to two female workers that were helpful and one male, named David. David told me that my son’s prescription I had lengthy conversations about with the two female workers wasn’t on my sons file, had never been prescribed and he could give me no information or suggestions about why this might be the case. After having a circular conversation where I felt spoken down to, and that David did not want to help me get to any answers related to the help his coworkers had given me I hung up the phone. Two days later David was at the register when it was my turn to pick up my prescription and decided to pick a fight with me. He told me that I shouldn’t have hung up the phone at the end of our conversation the other day, and looked at me as if it was a challenge wondering what I would say. I told him that I was pretty upset that he brought that up because I did not have a good experience with him on the phone and asked to be helped by someone else in the pharmacy. He continued to watch me while I was being helped by his kind coworker and yelled “I hope you feel better” in a condescending, passive-aggressive way as I walked away from the pharmacy. David does not know what I’m going through and the pain in trying to find a financially feasible medication for my son and works in a customer service position. I had a terrible customer service experience and will never step foot in that CVS again. He could have tried to help on the phone and he did not need to pick a fight about the phone conversation to try and make me feel poorly when he saw me in person. I do not think David should continue a career working with customers. I asked if I could inform the manager of my experience and I was told that the Manager wouldn't care. CVS, please treat your customers better and please care about their experience when they interact with people that work for you."

"Blonde pharmacist needs better education and customer service skills. Calling a prescription a narcotic, which is NOT, then saying she doesn’t fill out of state prescriptions… which is illegal. Instead of stating California law doesn’t allow her to fill my prescription… Unprofessional , someone should really check her credentials for working in a customer service business…"

"The pharmacy is terrible. Dr sent in prescription at 10am for my sick kid and at 2:30 it was still not ready. I asked when and the pharmacist (blonde young girl) was very rude and said they were busy. I came back (2) hours later (my daughter is now down a 1/2 day of prescription that should have been provided in the morning.) This is typical for this location. I’ve given it way to many chances, I’m moving on."