Edible Arrangements 4036 Grand Avenue, Chino, CA 91710

"Terrible customer service Christina ruined my God daughters birthday ! I hope she’s retrained on how to verify cards ! She claimed my zip code didn’t match but that wasn’t true! She didn’t even give me the option to repeat again before she started saying she couldn’t take my order for the safety of me and her ! I’m still upset that she did this ! She hung right up in my face as if she’s the ceo of this company ! She called me Ghetto and a few other bad names ! I definitely did match her energy because she started with me on the very first call ! I was trying to order my god daughter a more expensive bouquet and she said she didn’t think that was a good idea because she’s only turning 10! She probably thought I couldn’t afford it ! Then she took the payment and canceled it and said the zip code didn’t match! I said ok I’ll just go online since your having a problem and she said if I go online and place a order she will cancel it because the zip code didn’t match and everything have to match ! She stereotyped me and I can’t see it no other way ! I went online to place an order and someone just called and said they won’t be able to deliver it until tomorrow ! I really believe Cristina had something to do with it . I just find it funny that the driver got in a incident all of a sudden ! I’m a business owner and I will be very disappointed if someone like this represented my brand this way ! This woman is all on these reviews in a bad way ! She’s bringing this company value down ! I have never had this problem with any other edible arrangements ! This lady went back and forth with me on several different phone calls ! She hung up in my face when I called and asked for cooperate number ! She even told me to Google it and hung up after saying it ! One thing I know how to do is plead my case and I know I have one ! I did absolutely nothing wrong until I felt disrespected and profiled! I been a loyal customer for 10+ years ! I send edible arrangements to my mom , my nieces, my clients kids on their birthdays ! This is what I do ! So for her to treat me the way she did today , she needs to have a sit down with HR ! There is no way she was trained this way ! She’s attacking people from personal views."

"The owner Christina was not sympathetic or apologetic when making my complaint. The order was picked up Christmas Eve.There was hair on multiple fruits and grass on our arrangement. She accused me of calling a week later when the incident happened days before and during the holidays. She was bothered with having to remake the order since it was not delivered due to the funeral and was rescheduled for pickup. She didn’t want to acknowledge the mistake. This was a sympathy arrangement for a loved one. She wanted to give a credit instead refunding the order as if I would ever buy something from this franchise location. This should never happen and I will be contacting customer service to make a formal complaint so the issue is resolved."

"So I stopped by almost at closing on Saturday, wanted to buy a little pick me up for my sister who’s under the weather. They didn’t have anything left in the store and even though the owner was getting ready to close she went out of her way and made me fresh dipped strawberries (which were delicious) I really appreciated her kindness and wonderful conversation. My sister enjoyed the strawberries so much, they really made her day. Thank you so much Christina!!"

"I would highly advise against ordering from this place due to the extremely rude customer service I received from the owner. I initially called very respectfully inquiring about a text stating an erroneous delivery by a driver in which the driver said he needed the arrangement back. After owner investigated the issue, she came back incredibly rude and defensive saying that she had no idea what I was talking about, and she was correct, this text was from a different, 3rd party driver with no association to Edible Arrangements. However, what she did not know at the time was that her driver was at the delivery location during the same time that the other 3rd party delivery driver was there. The Edible Arrangement driver PROVIDED my friend’s phone number (her PRIVATE information) to the other 3rd party driver that had incorrectly delivered her company’s arrangement, and that was the reason why I reached out to Edible Arrangements get more information about what was going on. This other 3rd party driver kept harassing my friend to return the incorrectly delivered arrangement when my friend has absolutely no responsibility to this 3rd party driver, only the Edible Arrangements one. When I brought this up to the owner, she got incredibly defensive and rude. The only reason why my friend was being harassed was because your Edible Arrangements driver provided my friends phone number to this 3rd party driver. The owner tried to save face by stating that her driver didn’t hand out my friends phone number, that it was already on the tag for the 3rd party driver’s delivery which is a LIE. My friend has no association to the person who this delivery was going to, I only provided my friend’s phone number because I am in Texas, and this delivery was in California. There should be no reason why a 3rd party would have my friend’s phone number because again, my friend has no relation to the person I was sending this arrangement too and I did not send anything else from another company. The owner continued again and again trying to save face by saying “Well, your point of contact wasn’t even responding, and my driver was waiting a long time”. Okay? Do you not have a policy of leaving a little tag saying to instead pick up the arrangement if no one is available once you’ve tried reaching the door? TLDR: The owner has drivers that will provide your point of contact’s phone number to another delivery driver if they arrive to the same house at the same time. If that other driver messes up an order, be prepared to have your point of contact harassed for the other delivery driver’s mistake. Owner will refuse to accept responsibility for her coworkers actions and will continue to make excuses as to why YOU are in the wrong. This was all on the owner. Her driver shared my friends personal phone number to another driver, and my friend was harassed to return an arrangement she had absolutely no responsibility for. In hindsight, I would not have written this if the owner had talked to me in a respectful tone when I first inquired about this “incorrect delivery” but her negative and disrespectful tone was unwarranted, especially after I found out that this miscommunication resulted from her driver sharing my friends personal phone number."

"Do not buy from this establishment the woman who apparently owns the place is RUDE beyond measure! No type of customer service whatsoever! I placed an order and hadn’t seen the receipt emailed to me, so I called as the money was deducted from my account I was answered by a SUPER UNPROFESSIONAL WOMAN. Worst experience I’ve ever had, not to mention I don’t even know if she credited my money back as she hung up multiple times! Do not buy from here I repeat do not buy from here! I’m from the inland area riverside to be exact and had to order from here because of where I needed it to be delivered but lord I’d rather have purchased from a reputable one out this way and delivered myself! RESPONSE TO OWNER- I never threatened you but you made sure to threaten me! I have witnesses to attest to your POOR service. Do not try to play victim you just didn’t think I’d leave a review but hey look at all your other reviews can’t just be me. Self reflect lady and conduct yourself and business better!"