JOANN Fabric and Crafts

"The store is pretty disorganized, and there are many empty shelves. It seems like they don't have enough workers to handle this big store. The custom framing is no longer available! A lot of stuff is not nicely presented in the best way it should be. I hope JOANN will be able to reorganize this store soon!"

"Worst experience ever. Went to purchase some flowers for the cemetery. After a lot of looking I chose some from the clearance section, stood in a lengthy line, to be refused the discounted price. Even ask for the manager, showed him photos and yet no honoring the advertised price. I walked."

"I was very disappointed that I didn't get the item I ordered online. The website and their location confirmed that it was in stock. I arrived and did more shopping before asking for my online order. While I was checking out, I received an email confirming that my order had been cancelled. The cashier asked a manager about it, and he confirmed that yes, they do have it in the store but, it's in the back and in a "small box". I thought to myself and why can't you go and look for it.? He wasn't doing anything. He was just walking around pretending to look busy. I did send an email to corporate. I'm not sure what that will do if anything at all. I did keep my email receipt for the item because I was able to use a coupon and it was a great deal. To say the least, when this item is in stock, I will go get it at another location and will insist that I get the price that I paid online. Very clean store and organized. The cashier was nice and helpful. Her boss on the other hand not helpful at all. She said, his name but, I forgot. He has very dark hair and medium height. My 2 STARS are for the cleanliness of the store and for the helpfulness of the cashier! This is an additional review for the same location. I came in today 10/8/23 for a cutting mat that the app says is in stock. A very nice cashier(dark hair/black mask) looked for it and even called another store. This is the 2nd time that I've driven to get an item and the store does not have it. I decided to purchase some fabric since I drove all the way there. While I was waiting for the young lady to cut my fabric, I put my plastic drink cup on the cutting counter. And the store manager (Kirsten) rudely told me that cups are not allowed on the cutting table. What am I, 2 years old.? I think I'm done with the EG Joann's."

"Answered in fair amount of time. But wouldn’t tell me if they had certain type of fabric without a code number and wouldn’t look and doesn’t know his inventory. Was very short. I will not ever go to his store!!"

"Large location with a diverse selection of fabrics and kept in clean condition. Most Joann's I've frequented are downsizing their stamp offerings, but not this store. I found the missing Ranger distress marker packs that have been out of stock online for months. Now that my collection is complete there is nothing that can stop me now! Mwahahahahahaha....also, taking a star off because the staff was a bit bitter and not very friendly...no one gives baby the cold shoulder!!"