West Covina Pet Hospital

"Let me preface this with I appreciate the doctor and everyone else who have taken care of the needs of my pet. That being said this is the second time I have witnessed a white skinny woman with DARK RED HAIR, GLASSES, who works at the front desk say something I feel is offensive toward Hispanic/Latino people. First off assuming they can’t speak English is rude and ignorant, red head lady. Both incidents I heard her say to her co-workers (very loud might I add) as a Hispanic woman came walking up the clinic and say “oh she speaks Spanish.” And guess what the woman spoke English AND SPANISH! Another time, she spoke about the client (who only spoke Spanish) in front of them in English about them like they weren’t there. Lady this is a predominantly Hispanic/Latino area. Maybe you, RED HEAD LADY, should learn some basic Spanish. Maybe you’ll understand something who knows. And that goes for the rest of the ones at the desk who couldn’t stand up and translate. I’ve read one other comment of this particular woman and her rudeness, which if the owners of the clinic don’t do something about educating your employees on basic manners I don’t know what will happen."

"don't call and ask them questions because the receptionist would not have an answer they do not know nothing about pets dogs cats or any animal they just know how to answer a phone and make appointments smh"

"Long over due review. I have to make it because of the recent call we made. The person over the phone was unprofessional and rude. We asked for an available appointment, and without even asking she just said next Monday. She explained that if we would bring her in the afternoon and she(dog) needed exrays, they wouldn't do it because they won't stay late. What a horrible customer service receptionist. Btw, we had taken our dog for a check-up, and they did some test and, to this day, not heard from them. This was 6-7 months back and not a voice mail. I had given up on writing our review back then, but today was just a reminder. This is MY review of this establishment. I hope you all have a better one if you decide to visit them."

"Dr. B is awesome! We took our baby to get spayed and come to find out she had inflammation of her uterus. He took his time and explained everything step by step. A week later our beautiful Halo is running around and she is a while new doggy. She’s so happy and we are so happy to have found the best Dr. for our baby. She also had tooth extractions and had the worst breath ever and now she has no bad breath and happy as can be. The office staff was amazing. The girls were so attentive to our baby as well as my husband and I. I will highly recommend this Dr. to anybody who wants the best for their pets. Knowing our baby is not in pain anymore and is happy as can be just makes us a very happy family. Thank you Dr. B and the staff. You’re the best!"