South Novato Animal Hospital

"You know I really wanna give Dr. Bonetto his flowers. He really cares about your pet and it shows. He deserves a 5 star. If you come here go to him! Today I waited all day for Dr. Watson to call me and never got a follow up call regarding my dogs medication. Unfortunately Bonetto was not there to save the day as usual. Obviously nobody else cared enough to make sure I got called back. When Bonetto is there this doesn’t happen. Which is why he is my primary doctor. I’ve been to many places like this and it’s hard to find vets who actually care like Bonetto. But when the others don’t give the same passion it ruins the experience. Which is why I left the other places. I caught on to this early about some of the staff and Bonetto is the only reason I stayed. He deserves to work at a better Hospital and shines way more than the rest of the staff. Very sad I was being patient just to be forgotten about today. Supervisor and manager talked over me when I was explaining the situation. Rude! After I get my medication I’ll never come back."

"This is a very nice place to bring your pet. Ever since I called the first time, Paige was very kind and helpful to me given the little emergency I was having with my dog. She was very understanding and I paid under a hundred dollars for the consultation, a very reasonable fee. The veterinarian and her nurse were both very pleasant and loving with my dog. They gave me great suggestions and did not make me spend a lot of money on exams just for the sake of it. They saved me a lot of money instead and gave me advice as to what to do under the circumstances. Healthy & safe dog and a happy family ! Highly recommended."

"South Novato vets and all the staff are friendly and very good at what they do. Always willing to discuss options. Very accommodating on scheduling and trying to make things work. All the staff is well able to manage fearful dogs and make it a good experience for everyone."

"My dog is dead because of Dr. Watson. I brought her in as a new patient and had lab work that was previously done with me. My dog was on prescription kidney kibble food and had been on it for four years. After looking at the kidney blood panel Dr. Watson determined that my dogs levels "didn't warrant" her needing to be on the prescription kidney food. This was the beginning of October. Slowly my dog stopped eating. She kept getting UTIs that were getting worse. She would sniff food and spit it out. Sometimes she would eat and vomit. She was constantly drinking water. She began losing weight, three pounds in a month. From 18 pounds to 15 pounds. When I contacted South Novato about this and my suspicions that she was going into kidney failure a woman named Rachel called me from the office stating that she didn't like my tone in my email and she dropped me as a client. I'm pretty sure she knew that Dr. Watson messed up. On 11/15 I had to take my dog to a different vet and have a kidney panel done. It showed she was in severe kidney failure and I had to humanely euthanize her. If Dr. Watson had never told me to take her off her kidney food my dog would still be alive today. DO NOT TRUST DR. WATSON WITH YOUR ANIMAL."

"My 10 year old Labrador is a huge part of our family. He is so sweet and loving but also a great guard dog. I’m sure anyone and especially the postman think he is a train attack dog when he hears them approaching our house. Unfortunately he hates going to the vets for his various ailments and shots. He has to take sedatives the night before and 90 minutes before his appointment. I cannot get him into the clinic otherwise as he weighs 100lbs. The staff at South Novato Animal Hospital, take their time making him comfortable before any examination or treatment is done. My dog had a couple of shots yesterday and a yearly examination. The who process took 45 minutes because the Vet made sure my dog was comfortable with everything. If my dog didn’t care the whole process could of taken 10 minutes. I really appreciate the sensitivity that all the people that work there have. I couldn’t recommend this place more. Thank you to all the Staff"