Scripps Cancer Center, John J. Hopkins 10670 John Jay Hopkins Drive, San Diego, CA 92121

"I'm really struggling with this experience so far. I will update as I go as I have not seen an actual Doctor yet because that is impossible until you have exhausted yourself physically, mentally and spiritually WITH CANCER. I've encountered rudeness, extreme lack of empathy, inefficiency, lack of effective communication, inability to render a diagnosis, despite me running all over the planet to get them everything they asked for (their world-renowned pathologists re-examined my slides that I HAD to provide to move on in this process and put "blood and a few clusters of cells"), bigotry and confusion. The worst part of cancer is, by far, navigating the system. If you do not have the stomach for that.. good luck. Overall.. they don't believe you, you have to do all the work, you have to have repeat, invasive procedures, despite already having a diagnosis.. it's just completely the opposite of everything they promise. Be prepared and do not expect kindness or accuracy.. I'm holding on and doing everything I have to because, likely I need a great surgeon..and this is what we have to do to earn an audience with one. The system is not going to change because a peon like me has a mental breakdown due to it, so it is what it is. My hope is that I will eventually have a good surgery and get rid of this cancer.. thus being able to look back and feel all the red tape, gatekeeping, mistreatment during a very difficult time, inefficiency and delays.. will be worth it. I think they might blow their budget on the Doctors and really just don't hire any other good talent. The lady at the Cancer Center that greets people is awful. There was a person who answered the phone when I was trying to get a coveted consultation who was so rude, my daughter was shocked and wanted to punch her through the phone, the ocology nurse navigators tell you 147 different stories, don't call you back.. pathology can't read slides and won't take a report from Mexico cause they think they're too good and I was told to never bring in any records unless they're in English...uhhmm OK. I'm just..tired and I still have another biopsy, imaging, surgery and radiation. You wouldn't think so with the absolute lack of compassion. I love Sharp. I love my Doctors in Mexico. I love my old Endo in Orange County. I just do not have a choice at this point but to go to Scripps as UCSD misdiagnosed me and they were awful.. There are only a few places that can treat this recurrent cancer. If you are newly diagnosed, take it from someone dealing with cancer for 14 years.. surgery and treatment will be far easier than the US system, especially a place like Scripps where they truthfully act like they do not give AF about you at all. I will also add that I'm already a cancer patient and my diagnosis of Multiple Endocrine Neoplasia is well established, so I fail to understand why I have to beg to be seen. My body has been growing cancer and other tumors since I was a teenager. I think after 3 neck surgeries, a chest surgery, brain surgery and female surgeries, not to mention the extremely high pancreatic tumor marker.. I would have the right to SEE a doctor and not be doubted at every turn. I have been through hell and back. I feel like I'm stuck in an abusive relationship at this point and my Medical PTSD is at an all-time high. Even if, on the outside chance that the pathology from my palpable, swollen, hard lymph nodes in the exact spot of my previous cancer, that have already been biopsied and diagnosed as cancer, is proven to be incorrect, with my history and the fact that MY BODY HAS AN ACTUAL TUMOR SYNDROME, one would think it would be prudent to act. I spoke to a Nurse Supervisor after I left this review, and to her credit, she did say they would address some of my concerns. I was promised a call from my Oncology Navigator yesterday that never happened. I am going to stick with Sharp."

"I was scolded by doctor Longoria in a presence her nurse We arrived to scripps for my 10 30 am appt. doctor Longoria was not there She was at Mercy hospital We were lost looking for the building The staff at Scripps give us wrong address We we’re so frustrated driving from one place to anotherThen Longorias nurse called looking for me it’s close 11am now We drove to San diego from Nevada finally I saw Longoria She told me She didn’t perform my surgery and she was doing me a favor by seeing me and that I was rude to her staff So unprofessional i will not be seeing her anymore for my follow-up I’ll find another oncologist somewhere else. I don’t recommend her."

"I do not recommend it. I had breast cancer, less than 5 years ago, and Scripps has done nothing to contact me for follow-ups. They tell you the possibility of cancer returning but then they don't check up on you. It's impossible to send a message to the doctor that should be follow-ing up with you, because if you haven't seen them for a while, (last time was December 2022, hence my review), they disappear from your portal. When you call , no one seems to know what to do. So, of course, who wants to be fighting their way in? And, the same happened in December 2022. This is tiring."

"Words cannot express how much I love and appreciate the staff at the Scripps Cancer Center. I was fortunate to only need to spend a short amount of time there, but every time I come back for a check up, the team greets me by name, they remember details that I have shared about my life and make me feel like I am surrounded by family. The Rad team is the best - especially Brittany, Cody and Bryan. Thank you for helping us through an emotional and scary process."

"Terrible! Doctor Ma, surgical oncologist, left Scripps and I was left without a doctor. I sent a message to Scripps Anderson due to pain on my breast to Scripps MD Anderson, since my surgery for breast cancer was in 2019. Six months later and I have not had a call returned. I had to call my insurance company, to get Scripps Anderson MD to follow up with me. And I did contact Scripps on the email address provided below to give my contact information as requested. To date, I have not received any apologies for never following up on my medical care. Don’t recommend for those going through breast cancer."