VCA Sunset Animal Medical Center

"We were offered a new patient appointment within days of calling. Everyone in the office was friendly from the front desk to the vet techs. My pup was seen by Dr David Herman, Medical Director. He was absolutely fantastic! He explained everything thoroughly and assured me that my dog did not need a $4000 surgery elsewhere. We went from getting a second opinion to staying with this practice! The prices were thoroughly explained on treatment and options. We were given lots of fun things in a goodie bag and my sweet pup got a new stuffy for being a good girl. I highly recommend VCA Sunset!"

"Not happy with my latest visit. The Associate Vet that treated my dog provided virtually no useful information or advice. Instead she pushed for a number of expensive tests, treatments, and products that seemed unnecessary. I’ve gone to this facility for many years but in this case I question the knowledge and experience of the vet."

"Don't bring your pet here, there are better VCA's and definitely better vets out there. The prices continue to climb and they always recommend services my pet doesn't actually need, but of course theyre very good at making it sound urgent and that makes me sad for folks who don't know better or are too upset to realize theyre being fleeced. However, that's not the reason I'm no longer going to Sunset, the real reason is that I'm sick of how rude and incompetent their front desk staff is. Expect to be placed on hold forever. Expect to always be treated with contempt no matter how nice you are. Expect a poor value for the money you pay. Expect to wait longer than you were supposed to for reasons that have nothing to do with you. I've never been anything but kind and patient with their staff but apparently that doesn't entitle me to any consideration or respect. This is a very poorly managed office. They never have the medications/food that their vet prescribed. They never have the information I need. They have communication between themselves and with their customers. I went there because it was close to my house but I've come to regret giving them my hard earned money, they don't deserve it."

"This vet is one block from my house and we were thrilled to know a vet was in the neighborhood. The one star is for the corporate overlords - the staff on site is fine. We got a new kitten and took the advice of staff...and the vibe was they had been trained to upsell this product..."the annual kitten plan" and it is a total sham. We were told that ALL exams and vaccines for kitten care are included but the annual plan expires two full months before his final round of shots are due. We were told we could sign up again for another year... no thanks. Again - very sad that this is the case. I hope the docs and staff can go independent. If they do, I think they would be reasonable and fair. Update I sent an email to the address provided and have not heard back."

"We have been bringing our babies @domNdiamond (follow them on ig) for 6+ years! We love them all, everyone is VERY sweet and helpful! We are so blessed to have found them! All of the staff is just incredible! They always find a way to get you in ASAP for emergencies! The DR's explain everything so well and does not try to up sell you on things that your fur-baby doesn't need! One of our dogs are pet aggressive so they always make sure we can get him in and straight to a room - they treat him like royalty LOL. Jennifer is BY FAR our fav receptionist! She always is so warm and welcoming! She is like a part of our lil fur family- Dom and Diamond both LOVE her! She is just INCREDIBLE!- I cant explain how much we appreciate and value her! Also our fav Dr's are Gaelin & Cynthia! They always make sure our babies are in TIP TOP shape and give us the best treatment options and great recommendations! I could go on and on about this amazing place and amazing people! But ill stop the mushiness! Just know if you want a place to make sure your babies are healthy and with people who actually cares this is your PLACE! They always work with us with pricing as well! I just can't say enough good things about them! I am a crazy dog mom and anytime I call in and ask questions they always calm my fears and answer any questions! I also look for a lot in a vet and I finally found them- trust me we go in a lot and have never been unsatisfied!! Thank you VCA and staff!!"