Banfield Pet Hospital

"Initially, my experience with the service was exceptional, which is why I rated it highly. However, a recent incident has significantly changed my perspective. Update: During a period of travel, I needed to cancel memberships for my three dogs. Prior to cancellation, I requested the staff to ensure that all benefits included in the package were utilized for each of my pets. Unfortunately, three months later, while I was abroad, I discovered that services were performed for only one of my dogs for an entire new year without my consent. This oversight resulted in an unexpected and substantial bill for services I had never authorized. Furthermore, there seems to be a lack of attention to detail in handling membership cancellations, which is concerning. What adds to the frustration is the difficulty in communicating with the service; my attempts to address this issue have been met with a lack of response and accountability. I am adamant about not paying for a mistake that was not mine. A prompt resolution and acknowledgement of this oversight would be appreciated."

"They're great! I love the program they offered me. Thanks for helping me help my dog*"

"Another corporation sucking the most money out of their consumers at any point possible. 1) You'll never be able to speak to your Vet face-to-face, they hide in the back and relay information to receptionists 2) Front Receptionists have constant miscommunicaton with Doctors relaying vital information. 3) Lack of transparency in store hours post-covid + No in room visits available using "Covid" as the excuse 4) Wellness plan doesn't pay for itself considering you pay $60/month + $20/month for Simparico Flea medication, you'll eventually pay for the services you used in the months your dog does't go to the Vet... Honestly, if this placed priotixed the animals well being like they do profits, they wold have a better reputation but thankfully consumers are becoming more aware and reviews allow the truth to be told. Goodbye Banfield! Hello self education and natural remedies!"

"Brought this little lady in to see if she had a microchip, they got her information for me, connected me with the parents and everyone reunited in under 30 minutes :-) great service!"

"I Brought my 6-month-old puppy to this hospital and they recommended only a few drops for its eyes. After 2 days I called to inform them that my dog ​​was still the same way and they told me I had to wait! now it is even worse. and they never called me to find out how my dog ​​followed. . This could be a sign that this office's priority is money and not so much my pup. I difinitly recommend seeing another vet!"