Banfield Pet Hospital

"Great place and my dog gets good care here. The only reason I gave it four stars is because there's usually a tremendous time to wait."

"Doesn't look like Banfield wants to try and resolve this so I'm taking to social media. When I was freshly moved out at 18 (I'm 22 now) I had found a kitten outside who I wasn't sure if I would keep or not. I took her to the closest location, which would be in Brea and asked them to check the kitten and just give a round of vaccines. The ladies at the desk were INSISTANT that I sign up for their health plan, and not realizing Banfield actually had a class action lawsuit recently for their scam they call "pet insurance", I signed up being young and naive. I had specifically told them just to do the services I asked for, so if I didn't end up keeping the kitten I could just pay for what I owed. Well my friend took the kitten and didn't wanna keep the plan, which was very smart. When I asked them to cancel it and give me the balance for the services I asked for they gave me a bill of 400$! That's as much as a trip to the emergency pet hospital, not a clinic. Apparently they did tons of other things I didn't ask for on the very same day I had told them to just do the vaccines and deworming. I told them I would not pay for services I didn't as for. After getting tons of letters I later called the manager to talk about what happened and he confirmed that the staff did in fact NOT ask me before doing those services when I had made it clear I only wanted the specifics. He said he was sorry and that the bill would be taken care of. Flash forward to today, I get a bill in collections for the more then 400$ bill. I call them back and they agreed to take off the services they didn't ask me for, but then said they were tripling the prices for the services I received (which only should have been about 100$) they said I still owed 300$. When I look back at my bills and how much I paid to them during that time, I actually paid them well over that much! I sent an email to the now manager, Brooke and she has not replied to me in about a week. She was also the one who said she was tripleing the prices because "That's market value" when I now know for a fact it is not. The Humane society charged me less then 100$ for everything I had asked them to do for 300$. In the end, they will try to grift you and con young people into signing up for their already proven scam. I'm surprised they haven't learned their lesson after their lawsuit, but maybe they need another one? I have a great lawyer and I've never lost a case despite being so young. You messed with the wrong girl, Banfield, and I'm not done. Take the L, you tried to scam a young girl and you already got your money, now you want more? Sick and deranged people to steal from young disabled girls. I hope you go bankrupt"

"Terrible Service, absolutely rude and condescending. Don’t recommend coming here at all. Doctor Hergenreter had no humanity or basic empathy for us and our sick dog. Came in for a consultation she walks in the room with an attitude makes a comment about how many people were in the room and how we brought our other dog. After trying to explain what was going on and all of the symptoms she says well I don’t see anything do you have and previous tests. The whole time her condescending tone trying to dismay what we were trying to explain. We explained clearly that our dog was coughing and wheezing for a prolonged amount of time. And she continued to say well panting in a dog is normal when they are older. It was an absolutely mess. She was absolutely unprofessional by making the whole situation about herself. Saying if we put our dog down that it would be on “her” conscious. As if it wasn’t already an extremely difficult and tumultuous decision. We came in for a second opinion cause a previous vet diagnosed our dog with terminal cancer. We had been to 3 other vets who had told us the same thing. When she asked where we said one of them was in Mexico. And she made a comment about oh Mexico as if people there aren’t educated as well. There was a completely racist undertone to her judgement. In this supposed consultation and physical in which accumulated to less than 5 minutes in which she checked nothing of the dog. Cause we walked out due to how preposterous the whole ordeal was they then had the audacity to try and charge us when nothing was done. Saying because she did a physical. When we asked what the physical entailed it was things that weren’t obviously done. Offered zero solutions or treatments made no effort at all to be understanding.They are complete scammers. Completely unprofessional good thing she is only Vet and not a human doctor cause she lacks complete empathy. I will say the only kind person in the building was the person at the front desk."

"Diane and doctor Kim have taken such good care of my pets. I recommend them 100%"

"They were super amazing and so helpful I cannot thank them enough. Dr. Lin and nurse Diane answered all my questions and took great care of my cat. I normally take my pets to the Fullerton office but just a few days prior I had a horrible experience with one of their doctors and now my cat is suffering horrible side affects from a procedure done at that office. Let me clarify that the staff was beyond amazing at the Fullerton office it was just the doctor who was doing my cats procedure that screwed up royally. The Birch team listened to my concern and took immediate action where as the Fullerton office unfortunately did not. My cat is not out of the woods yet and still needs a lot more care but thanks to the Birch team I feel hopeful she will pull threw."