Petco

"The staff is incredibly rude. I placed an online order, and when I went there at the time they told me to pickup, my order wasn’t even started on and the lady just was on her phone the entire time and told me to wait for 15 minutes in the worst tone possible. So I waited, and after I saw that she was finally done with my order after 40 minutes, I got in line at the pickup place to get it. She was sweeping right in front of the counter, throwing up dust and fur into customers faces, and so I went to a different line to avoid it. The cashier at my line told me to go to the line where she was sweeping despite there being other people waiting there. They moved the people behind me to a different line so that I had to go to the line where she was sweeping and when I did, she just threw the broom to the side. I was obviously upset about this and told her that it was rude and asked for her name, but she kept on being rude and curt the whole time."

"A paradise for dogs like our children All the products needed for dogs are well organized and the store is clean. In particular, the female staff were very kind. I am very grateful to them for giving me detailed information about engraving my dog's name."

"I was in a hurry. I thought all of the grain free cat food would be next to each other. I had to find an employee to assist me in locating it on the next aisle. Your employee was very helpful and kind. Also, your cashier was super helpful in encouraging me to choose a free cat toy that I had earned and lifting my heavy cat food bag into my truck."

"Adopted my cat from this Petco in June of this year. My cat was riddled with fleas and apparently, Karen who runs it has known about this issue and hasn’t done anything to address it and didn’t inform us of the fleas on the cats which has cost us over 1k in trying to groom and medicate them to stop the fleas. Only good thing is the groomers who actually informed us that Karen knew that they have a flea issue because of a worker who had been telling her about how many cats had fleas. Disappointing to see a rescue not care about their animals and the people considering adopting from them. We love our cats and wouldn’t give them up for the world but it’s just frustrating that Karen knew about this issue and petco employees knew about this issue and nobody had stopped her from putting cats up for adoption. Will not be adopting from here again"

"Stopped on the way home from work to get crickets for my pet frogs. Found one manager who was too busy with important manager stuff to help me and one sales associate who was apparently missing in action. Petco needs to learn that two bodies are not enough to provide adequate customer service in a great big store. Get it together."