Novato Veterinary Hospital

"We had to say goodnight to our beloved dog today. While nothing prepares you for this day, I’m so incredibly thankful for Dr DiMaio and his team. We were treated with so much compassion and respect and our fur baby’s last few moments were dignified."

"Horrible service, Dr.Di Maio was unkind and not compassionate to my needs whatsoever. I made an appointment to put my 14 year old husky mix down I've had since she was a puppy for Saturday morning. I showed up and he wouldn't do it. I had my family there and he refused and passed judgment on me instead claiming I could have avoided this. I'd already spent thousands of dollars cutting out cancer from her and she lived another 7 years. She couldn't make it though the night with out peeing and pooping, her back legs weren't working that great anymore,her quality of life was not good and all I wanted to do was put her down, and he refused. I'll never go there again and suggest you don't too.."

"Dr DiMayo and vet tech Jose gave excellent attention to Maisee 10yr old labradoodle, we recently moved to area and had an awkward experience with a local vet. A friend recommended Novato Veterinary and I am so pleased how the Dr took his time and addressed all our concerns. Thanks"

"I would give zero stars if it was an option. I am new to the area and need to establish care with a vet for my dog. I found Novato Vet Hospital and went by the reviews trusting that she would be in good hands. Unfortunately, this was not the experience we had. One of the services we needed was a sanitary shave which my dog has had countless times without any incident, it was not so this time. The area that was shaved is now red, irritated and clearly hurting her very much. Though I wasn't there to see it happen I can only imagine what must have taken place to have such a careless job done. As a result of this, since we left two and a half days ago, my dog is constantly trying to lick the area, won't eat and won't go to the bathroom. She won't even stand up exposing her back side and this is NOTHING like her normal behaviour. She is clearly traumatized by the experience and now we have two other huge problems to deal with that have the potential to cause even bigger issues (not eating, not going to the bathroom). I understand that perhaps this was a one off and every other shave that happens there is fantastic, but all I am concerned about is that this one was not and as a result my dogs well-being has been compromised and we will now have to find a new vet and pay for an initial visit again. Consequently, I spoke to a manager and asked for a refund for the shave and the visit, but was willing to still pay for the other service performed. I felt this was completely reasonable and anyone who knows anything about customer service (I worked in the industry for years) knows that the appropriate response it to take responsibility and refund the payment for services that were substandard. That is assuming this is not what always happens and it was below their normal standards. With almost no discussion I was told I would not be getting a refund and as I was speaking to the staff member I could hear Dr DeMaio in the background telling that person to get off the phone and get back to work essentially dismissing my call and my concerns. I have worked with many wonderful vets and was so hopeful that we would be lucky enough to have found another in the area. Since I can't turn back time and not take my girl to this vet I would at least like to help others make an informed decision before deciding to entrust the care of their precious pets to this vet."

"We have been going to Dr Demaio for a few years now,he is truly the best Vet for our two adored pups.He is very thoughtful,caring but most of all very thorough each and every time we have needed him to treat our pets.Their staff is also amazing..Thank you Dr D!Snoopy & Molly"