PetSmart 1530 Froom Ranch Way, San Luis Obispo, CA 93405

"Jake, in the aquarium department, is extremely condescending and rude. He loudly began lecturing me about fish tank care. This is ironic because the in store fish tanks are overcrowded and bettas are dying in plastic containers. Because of his unfriendly and presumptuous attitude, I will go out of my way to not return."

"They take short cuts w grooming. Very good at making it look like you got a total groom, while only trimming part of the dog. Two times i asked for specific length and they just trimmed part of her body and blended the rest completely skipping her face. I do not recommend this grooming at all. With in two weeks of the groom I had to start trimming her myself."

"I rate three stars because it is understaffed. The staff themselves are a fun group of people. When they have had time for a conversation, many have pets and hobby fish keep themselves.I just wished they had time for a conversation and advice. They seemed swamped with stocking, responsibilities for care, managing the lines, and there seems to be call outs. I guess my questions to the staff would be, is there a best time to come in? Do they prefer us using the app for purchases? Does that make it easier?"

"After 4 hours went in to check on my dog, groomer was just getting started on haircut. After another almost half hour I had to take my dog unfinished, I just could not wait any longer. When checking the 2 ladies in front of me brought their dog and was allowed to check in another in earlier than scheduled time. Saw this happen again when picking up my dog. Maybe if you didn’t check in other dogs in the early or stopped over booking the dog showing up on time might get finished timely. Manager tried to help but needless to say I will not be going back. Only have this problem at SLO location. So after 4.5 hours I paid $62 for an unfinished a haircut."

"I have a bunch of wholesale accounts for my dog training supplies but when I'm caught off guard and out of inventory PetSmart always had what I need. Especially the basics like crates, muzzles, food and the occasional seasonal item like the dog pool! Also cat harnesses and leashes!"