NORMS Restaurant 807 South Indian Hill Boulevard, Claremont, CA 91711

"While the service was slow, it's a reasonable since there were dozens of people who came in all at once after a church service (that's what I believe,) and that was my misfortune. When waited on, it was as swift and courteous as Norms usually provides. Though the building is aging, the interior is still pleasant and tidy but the aging carpets could use a deeper cleaning. That's to be expected from a diner that's open 24/7 though!"

"Our party visited very early Saturday morning, it was surprisingly busy but not crowded at 3:00 AM, our server was cheerful, helpful and in great spirits helping to lift ours as we had a harrowing evening on the San Gabriel mountain fire roads at a repeater site. The meals were just what we needed as we recalled our long evening, food was good as usual, service was exceptional and appreciated."

"We arrived and were told 5-7 minutes. 20 minutes later, we walked up and asked if we would be seated, as we were the only group on the list. They had neglected to look at their list and had forgotten that we were waiting. They had a table. They took us right to it when we asked, but obviously there was a communication error made by the hostess. The food was good. Not outstanding, but good. I ordered 2 things and was done eating the first before the second item came. The waitress checked often. The chef just wasn't making it. I think as a whole, each employee was giving a partial effort and no one employee was aiming at good service. I think the restaurant was under staffed, and the waiters didn't have the ability to give good service without stressing themselves out too much, so they just didn't try."

"We ate at Norms recently. The food and service were not great. Our order was missing an item which took them another 10 minutes to bring us after the rest of our food was brought out. There was no coffee creamer either, and we couldn't get waitresses' attention, so I just grabbed some from another vacant table. The food tasted fine, but the overall experience wasn't great. Other times we've eaten here, it's been better."

"Food and service here are good. Parking is not going to be an issue. This restaurant is very large with outdoor seating options. However, the restrooms are very small and narrow, not sure why that is."