The Mail Center

"The owner thinks too highly of herself, inconsistent with hours on Saturdays. Is nice one day and rude the next. I actually thought she's very professional at first, but then got extremely rude. I've always been a person who tips from time to time when I have the cash just to assure excellent customer service, but didn't make a bit of difference other than one female employee that quit. I have gone back a few times since and now unless she apologizes for her way of treating me, I'll never step foot in that business again."

"Horrible customer service! I was confused about a fee they charged and asked for clarification in a kind way. She responded “ o my goodness” with an attitude. If I could give them a no stars, I would."

"As others have stated, this is a great place for your mailing needs. Heather and her staff are wonderful. With the shortages in staff at many businesses sometimes you need to think outside of the box (see photo)! We have sent packages as far as Australia and we have never had any issues. It is hard to find businesses that really care about you anymore, but Heather and her staff are not one of them. You will not be disappointed."

"Easily the best shipping experience I have ever had! I brought in a very large and bulky pressure washer that needed to be returned. Heather was so helpful and packaged and took care of everything so nicely! Even went the extra distance to suggest she make a copy of my return form for me to hold on to. This is how customer service should be and they have a customer for life over here! THANK YOU! A++++ HIGHLY RECOMMEND!"

"Worst experience ever! Stay Away! I should have read the reviews before I trusted this place with my business. After a local Postal Annex went out of business and I lost my virtual mailbox, I was forced to find an alternative. The Mail Center seemed like a great option, but turned out to be a terrible decision. With a virtual mailbox, I am supposed to be notified when mail arrives. I had multiple pieces of mail sent there and I was never once notified that I had mail. In fact, I went to the location multiple times, knowing that something should have been received, for them to tell me that I had nothing. Then I would go the next day and be told that nothing had been received but then after much protesting, the employee would miraculously find it. That song and dance happened on multiple occasions. VERY VERY FRUSTRATING. I also had multiple packages sent with tracking and the tracking showed that they denied the package. But when I confronted the store, they of course denied this happened. Out of frustration, I even at one point ask to speak to a manager and I was told by one of the employees that they manage themselves. Really? The Mail Center is the most unprofessional business I have ever dealt with. I am surprised that they are even still in business. If I could give them less than one star I would! If you need mail service in Thousand Oaks, stay away from this place! You have been warned!"