Partners Federal Credit Union

"What's the point of having a 24 hours access ATM if I can't deposit money in it at a certain time? ALMOST A YEAR LATER EDIT; 5:41 they turned the ATM off! So I can't make a deposit! Why do you keep lying and advertising yourself as a 24 Hour access???? This is ridiculous this location is the worst!!!"

"Long time member here, great rates and excellent customer service. Nancy was very helpful -thank you!"

"Go in with door to the left because Suite address at/above Door says 100 in white where ATM is, technically it should say 400 according to adress i would think but theres an entrance to building or other office that says 100 to the right also. As of Aug. 2023. Very nice bank. But be beware there are preditors everywhere. My daughter got followed my someone for a half hour until she drove to police. Stay safe as it can be scary."

"I applied to be pre-approved for a new home loan. I provided all my information and was given a pre-approval. Everything was going smoothly until the loan officer working on my application left and I was assigned Vanessa Ponte. Once that happened, the entire experience took a major downward turn. My pre-approval letter expired and Vanessa asked if I would like it renewed. When I said I would, she proceeded to tell me I need to provide every single document all over again. I am talking things that have not expired, like my ID card and my tax returns for last year. I can completely understand updating information like paystubs and bank statements, but items that are clearly not changing, they should have already had. When I inquired about this, all they did was demand all the information and then made a statement that I never submitted the information, as if I was trying to hide something or get away with something. Once I realized they no longer had all those personal identification and finacial documents, I was beyond concerned about where it all went. Vanessa kept trying to place the blame on me. Then was not apologetic when it came out they could not find these documents. I was in a time crunch and there was no sense of urgency, no customer service, and just extreme unhelpfulness on the part of Vanessa. Honestly I was really shocked at how I was being treated for their mistake. Finally, Jason, a VP for Partners reached out to me and listened to my concerns. Confirmed they no longer had the documents and were unsure of where they went, but assured me that if I wanted to submit the documents that he would oversee the process. He asked that I submit the documents to Benito. I submitted all the documents I believed were needed. Benito then called me said he was reviewing them and would send an email with any missing documents. That email never came, so I just kept sending new emails with documents that my other lendor was requesting such as retirement benefits, etc. I sent a few emails to Benito asking if he had everything since time was of the essence and no response. At the end of the day I contacted the VP again and asked if I would be receiving a preapproval letter by the end of the day. I eventually received it for significantly lower than my other bank, WESCOM, provided and I did not receive it until 8:30pm. Remember, all this is after THEY lost access to my documents. As soon as I got wind something happened with Partners, I started an application with Wescom credit union. I gave Wescom the documents at the same time that I resent the documents to Partners, and I received my pre-approval from Wescom, for a higher amount, at a better rate, by 4:00pm the same day. Talk about impressive! Check them out if you want to deal with friendly and helpful loan officers."

"The fees are very similar to a big bank and the service is not much nicer I feel there is a sense of nose in the air with Partners and they are not on your side."