The UPS Store

"HORRIBLE EXPERIENCE TODAY! I’m handicapped and I went inside and stood in line waiting my turn. First Associate was along of we had Amazon returns which I did but I said “I actually need some assistance with a large box and just parked in the handicap spot” she said oh go ahead and ask at front and they’ll help you. Second Associate said “oh I can’t physically help you but you can use the dolly” so I just went to my car and strained myself to get my package because too hard with dolly. Went to counter and said I was disappointed and Third Associate said well I’m sorry he was busy helping another customer and I said so he lied to me instead of just saying he was busy at the moment? Then she said it’s our policy because owner doesn’t want to be liable” and I said well which is it you're busy or store policy? She said they would help a senior or someone who looks like they need help. Of course that was incredibly insulting because I told them I was parked in the handicap spot and just because I’m not in a wheelchair chair doesn’t mean I’m not disabled and I asked for help. Just absolutely disgusted with how I was treated and completely against the law!"

"I walked in and the line was a little long, I thought I was going to be in there for a while but nope those workers are quick and efficient. They moved that line so quick I was out in less than 2 minutes. And they were nice!"

"I actually like this location. I think the staff are accommodating and helpful. My aggravation: during the holiday season, the US mail is NOT a priority. They get to it WHEN they get to it. One night, the mail wasn’t put into boxes until past 6:30. They justify it by saying they’re busy with customers at the counter. Fact is: I’m a customer too. That justification is probably great if your small business doesn’t run by daily mail delivery. By the time our mail is received so many times, it’s much too late to conduct any type of business because the business day is typically over. Unfortunate."

"Consistently Organized, efficient, pleasant, professional service. Traffic flow for mail/shipping and Amazon returns was outstanding. I've used this location since they opened for my business and personal needs, Printing, fax, etc. Great service, hope the owners treat their staff well."

"Walking in this store is like the Zombie apocalypse. This store is so unorganized how the staff works. It's so stuffy and smelly of all the bad breathe of people crammed in this little store. Today, they had 4 people there. Only 2 were working. The female employee was working 10 mins with the same person as the line continued to grow. She looked like she hadn't slept in days. Slower than molassses. 10 mins and the female employee is still helping a lady when I left. Everyone who works there looks miserable. If someone walks in, they don't even look up and say the same depressed response, "welcome" I have used the UPS Store off Clinton Keith and by far, they are more friendly and organized. This Newport and Murrieta store should take pointers from the employees at that store. From some of the reviews I've read, a lot of people are complaining about the same thing. One of the responses from the owner says it's a top producing store. Reason is, it's the only one close by, that's why."