The UPS Store

"A lot faster than other UPS stores I’ve been to if you’re just dropping off packages since they have a self scanning kiosk!!"

"Returned an Amazon package at this UPS store. One of the stores associates, Carol, helped me and she is a gem! Extremely helpful, kind and patient. Will definitely return to this store and hope she will be there to help me again."

"Waited in a 20 minute line to return an Amazon package. When I got to the front was invited to try the automated kiosk. That was great but it was unable to help me as I needed to purchase a box. Store cashier made me go to the back of the line (another 20 minute wait). Rude and unprofessional and refused to acknowledge that I had already waited in line. Won’t be going back!"

"Samantha, the manager, was extremely unprofessional and unhelpful. We came to this location to pick up our missed package and brought the UPS slip to this location. You would think this process is very quick and simple, but it took Samantha 10 minutes to help us. We first showed her the UPS slip and she requested to see our ID. We left it in the car so we retrieved it for her. Then she spent a couple of minutes trying to find the package but couldn't. We told her it's a very big box since it's an air fryer (There was probably only 20 total packages in the back and 3 of them were big). She still couldn't find it and demanded we tell her the package tracking ID number. We pointed out that the UPS slip should provide that information (which we later confirmed through the UPS website that it DOES show the product tracking #). She said it doesn't and that we must call customer service to find that number. She was NOT being helpful at all, she didn't attempt to look or scan or enter the UPS slip number and found that information herself, so we had to find that product tracking # for her. She later asked if this small envelope with a completely different name is ours (since it's a Vietnamese name) and we told her it OBVIOUSLY isn't ours since you CHECKED our ID and we TOLD you it should be a very big box (we said everything in a nice tone but as we are writing this, it's just very upsetting that we had this poor service). Once we gave her the product tracking #, she says "it show's that it's here but it's NOT here!" She takes another look and eventually found the package, which is the BIGGEST box they had stored there, which we TOLD that it should be a big box. She later informed us in a rude tone: "The reason why this package is here is because you weren't home to sign the package". In our mind, we already know and that's why we're OBVIOUSLY here to pick up! There was no apologies during this whole transaction. Bringing a USP slip and ID shouldn't take 10+ minutes for a pick-up and Samantha was either unknowledgeable with the UPS slip or just didn't care to help us and enjoys torturing her customers. We have a closer UPS store that provides excellent service and we hope that they don't drop our missed package at this location anymore."

"Samantha is awesome!! I have had change of address and during this time have also been out of the country. She has kept me updated and informed and helped me with forwarding my mail and it has been super helpful considering it's easy to forget parts of the process I needed to complete. UPS has been a stable PO Box option for me for years (only reason I dropped the services is because I lost my house in wild fires in 2020 and am moving around the world now). Just wanted to be sure to shout out to Samantha for having such great customer service skills. Μπράβο!!!"