The UPS Store 4435 First Street, Livermore, CA 94551

"Yeah it's a shame these days that stores have to nickel and dime you for every little thing One piece of tape about 12 in long they charge me a $1.70 it's not that I can't afford the $1.70 but my gosh if you ask me that's just bad business and it shows look at their rating it's like two and a half stars or something horrible store stay away unless you have to go there The discovery Bay store awesome they go out of their way they'll box stuff up give you a box well it's a shame that this business must be starving for money if they're charging you a $1.70 for a 12-in piece of tape instead of doing what they have to do to make people happy and you keep a good record online"

"The staff here is SO courteous. I ship from this store rather than the “other one” across the street because here, I’m am treated like a human!"

"Few months ago I purchased a few items. It was shipped by UPS to me from this store. The person whom I purchased the items from, kept me on the loop about the delivery and gave me the tracking number and the UPS Corp.Cust. Service number. I waited a week, two, three weeks then I asked the seller to help me. She went to the UPS store at 4435 First St. LIVERMORE, (this store) and was yielded at, mistreated and scorned. Zero results on the where about of my purchase. A month went by. I kept trying to track it and call UPS Corp CS. They finally told me that my package was lost in Georgia (in route to my destination in Florida) they suggested that I have the store owner file a report to UPS. Since the items were not insured, UPS would only be able to refund up to $100. I was okay with it and so was the seller. The seller went back to the store to ask them to send a report to Corporate in order for her to file the claim. To her surprise and horror, the two owners ganged up on her, yelling, humiliating her in front of the other customers, a classless show was displayed for all to see. They flat out said they’d not send the report and told her to leave the store. (!!) Without their report, the seller could not get her refund, I couldn’t get my refund. She offered to pay me back and we split our losses, I felt bad for her. What a horrible experience. Sad to be treated this way without any regards to civility and good manners, not to speak of Zero customer service to their paying customers. I WILL NEVER, EVER, USE UPS AGAIN DUE TO THIS ILL TREATMENT. I’M DONE!! People from Livermore! DO NOT USE THIS STORE! Beware of their antics, their carelessness, rudeness! My name is Leonor Coelho from Boca Raton, Florida."

"Lady at the customer service counter is very clear that this is a "Customer Last" store. She said that they don't care about our low ratings as long as we get paid $2.50 for the tiny piece of tape. Lady was fun to work with but customers beware that you will be charged $2.50 + tax = $2.77 for a small piece of tape if you missed to put some tape on your package. This was the first time ever I was charged by a UPS Store to put a little piece of tape on the box. It just can't get any worst than that. Save yourself some frustration and go to a different store."

"For two weeks I have had a package lost in the abyss of UPS. The fact is that once I dropped off my package at this store there is no more record of it at all. I called the store and the older lady, owner, answered. Politely, I started to explain my issue but she cut me off, saying all pkgs always get put in the box for pickup. I tried to ask if my package might have been overlooked, she raised her voice saying, It is not in my store! I said, losing patience, how do you know, you haven't even asked me for the tracking number! And I hung up. Rudest Lady EVER! Now I'm dealing with UPS directly. Two weeks now and no sign of my package. Once I left it with this store there is no more record of it, it has not been scanned at all. I think it is in that store, being overlooked, I don't care what the angry lady says. Ups is talking to her."