U.S. Bank Branch 880 Jefferson Street, Napa, CA 94559

"Be careful of us bank atms the other one in napa at smith's stole 600 dollars from me when I attempted to deposi$1200 and it miscounted claiming $900 had been put in. Obviously I pressed cancel to get my money back and the machine only returned me $600 and gave me no receipt since the transaction was canceled. Worst banking experience of my life. Hand money to in person banker and don't trust the atm!"

"Michelle Alcalen the branch manager asked for my personal information including my social security number because she stated “ any check over 500$ required a social security number to cash for non customers” . She was unable to provide me with a policy stating that . I called US bank and they agreed that is a false policy . Ctr only requires your personal information for a check over the amount of 10,000 . My check wasn’t near that amount . I filed a complaint with consumer finance and am waiting to hear back . It’s sad they hire employees who make their own policies up . She was also very unprofessional and rude . She cut me off numerous times during our conversation to yell at different employees. Please advise your staff as this is not ok . Social security numbers aren’t something you play with ."

"The Worst bank in Napa.The Manager Alejandra, is obsessed with only 2 things, making her bottom line, and taking as many vacation days as she can, while denying her staff proper breaks! Extremely rude to customers including myself. Her staff deserve better, she's working the poor souls like slaves. This Bank needs a major overhaul of management, what is HR thinking? Take your business elsewhere!"