The UPS Store

"Super sweet and helpful clerk, Andrew. I came here to just buy a book of stamps. No longer do I have to wait in line at the post office to get the cute selection of custom postage stamps. I didn't realize the UPS Store has a bunch! And there's typically no long lines. Plus there's a bunch of other services like mailing, Amazon drop offs, printing, packaging supplies and more."

"My first impression was the woman employee greet a customer by telling him the box needs to be taped up prior to customer arrival. After back and forth, she said she'd tape it. I went in with Amazon returns. The mobile phone showed a scan bar and the woman employee said I'd have to wait for third party return label. No suggestions, no friendly face, no options, thanks for visiting our store, but as we exited close to 5pm with nothing done, she had the audacity to suggest I have a nice day. I feel sad for the overweight Beagle in that store. And I hope the other employees are friendly. It's one thing if she is having a bad day. It's another to offer poor taste in customer service for a store whose headquarters tour "offer world class service". Won't return unless the rapport is upgraded or grumpy is replaced with friendly or helpful. It's a tough business to be in."

"I have to conduct business on a regular basis at the Windsor UPS store. Andrew is incredibly helpful, friendly, knowledgeable, quick and efficient. He is an amazing valuable asset to the UPS Store. He makes it a pleasant and breezy experience taking care of business."

"This store must of sold to someone else, it use to be such a friendly store to go into. My last two experiences were not good. Two weeks ago, the adult male that does the notary was snippy to two different customers, not myself, but left me with an uneasy feeling. Today I wanted copies of my driver's license to send to a bank, both kids maybe 20 working in there, didn't seem to know what they were doing. The one male with a boot cast on, made the copies crooked, and too dark, I had told him in the first place they have to look professional to send to a bank. He continued to not understand why I didn't want the copies crooked etc.over his head I guess So I ended up with half a** copies (2), so he told me he wouldn't charge me for the messed up ones, but wanted me to put them in the shredder, no problem, but it wasn't a shredder, it was a garbage can that a company comes out to take, that was full to the top. I said no, I don't want my driver's license information for all to see, he said well you have to or I charge you for all of these. I said they are bad copies, it's not like I am going to use them, he said I have to charge you, I said you should of let me do them then, I would of made them look good. I didn't want to leave all my info on copies for others to see, and had to be charged. I told him, I will never set foot in this store again. Two incidents in two weeks were enough for me to go to another UPS store. I wouldn't even rate this store a one, but you had to rate something. Go to another store, you are better off"

"Typically a great location. Went to bring in an Amazon return and forgot to seal the top of the box. Worker wanted to charge me $1.50 for 14 inches of tape and 5 seconds of effort... I'd understand if I hadn't done anything, but to be be charged for something that could have been a quick "Let me get that for you this time, but note we do charge for this" would have made the difference between a 5 start and 2 start review."