Specialized Bicycle Components

"Order a 23 Levo SL S1 from LBS over 2 months ago. S1 becomes available on spesh site but they won't ship my bike to the lbs. Spesh wants you buy direct to max profit. Another week and I will dump this company for good."

"Worst after aftersales service! No one ever answer their support line!!! They say my order was shipped but I never received it. Impossible to get this resolved the issue since nobody answered phone and it's the only way that they provide for contacting customers support. No email, no live chat. Impossible to reach."

"Let the pictures tell the story about Specialized flimsy frames. I won't jeopardize my safety on another one."

"I purchased two seats to the tune of $325, after not receiving them two weeks later I called half a dozen times but no one ever answers or calls you back. So I tried to email them, I got a response three days later with the tracking number which I already had but the items were never actually shipped because I called FedEx to confirm. The tracking number simply said a label was created. After many more attempts at calling someone actually answered and told me the item was returned to them due to a bad address..which was a lie. So I gave them a different address and he assured me it would be sent out in the next day or two. Two weeks later I have no seats or tracking number. After many many attempts to call Rob decided to answer the phone, I explained the whole story and he said if I give him a different address he will get them sent out. I told him I went through this same hamster wheel two weeks ago, summer is now half over and I just wanted a refund because I bought seats elsewhere. He quickly said "well we have your info" then hung up on me!!!! I didn't bother to try and ring them back because I knew they just wouldn't answer like always, so I waited 5 days for my refund then I disputed the charge with my credit card company. This company has terrible customer service and Rob should be fired. Do not order from these crooks"

"Great experience. Wish we can actually get a guided tour of the place and how it’s made or the wind tunnel. But oh well. The museum is small but worth a stop if you are driving up or the down the coast and you own a specialized bicycle."