QW Furniture

"The craftsmanship on this furniture is amazing! These are pieces that you can pass down to your children one day. I got a live edge bedroom set. My parents got a custom bedroom set and a dining room table/chairs. Everything is beautiful and was well worth the wait. The whole process was great. The salespeople were patient and helpful--answering all our questions and even helping us match stain color to existing pieces. The builders are artists, and I've gotten so many compliments on the furniture. The delivery crew was extremely knowledgeable about setting everything up and made the install a breeze."

"Damage done & zero accountability I ordered a large custom dining table. I own a brand new house with oak floors. During delivery, the table was flipped using the large metal base as a pivot point (with no protection on the floor) which caused a dent and scrape in the floor. I pointed it out to the delivery people right after it happened and they denied that they could have caused it. I was given the runaround for months until I was put in contact with the owner, Collin. It was obvious that he didn’t know much about my complaints/issues as evidenced by incorrect information in his emails. For example, he claimed I waited months to report the damage which can easily be falsified by email receipts. He claimed that it wasn’t possible for the damage to be caused by the table because the dimensions of the dent were not exactly the dimensions of the table base (which really doesn’t make any sense). I suggested he come to the house to see the damage and discuss further, which he did not acknowledge. Ultimately, he stopped replying to my emails. I did not ask for any financial compensation (and I did not receive any). I simply wanted acknowledgement and an apology, which I was greatly disappointed to not receive. I love supporting local businesses, but sadly I cannot support this one for how poorly I’ve been treated as a customer. It is difficult to see in pictures but I’ve included the best photo I can take. Update following business reply: Yes, 2 people were sent to the house to look at the damage but didn’t feel like they had the tools to fix the dent. They told me they would pass the issue on to further management, which wasn’t done until I requested it. They did not say that the table could not have caused the damage. Regarding the scrape, I pointed it out to both the delivery team and the 2 people sent to repair the floor. Again, I’m not sure how they feel they can definitely say the dent was not caused by the table. The floors were brand new and the area was not being used. I saw the delivery team flip the table and the linear dent was in the exact spot where the linear metal base made contact with the floor."

"The customer service was outstanding and my buffet is beautiful! So nice to know that there are still companies out there that have such high standards for crafting amazing furniture! Yes it took awhile to receive my order but well worth the wait!"

"My husband and I remodeled our house and had a difficult time finding furniture of good quality. Knowing that the Amish have always made good furniture, we called QW Furniture. Our table and chairs arrived today and we love them! Price was reasonable; quality and workmanship were amazing! So glad we chose to work with QW Furniture!"

"We had a great experience working QW Furniture to purchase our new kitchen table. The staff at QWF could not have been any nicer or more helpful as we were making our selection. The table was finished earlier than expected and delivered today. Outstanding craftsmanship and completely satisfied with the end product. Highly recommend!"