The Home Depot

"Will never visit a Home Depot ever again we have Menards and Lowe’s in town and even if somehow they both closed I’d drive anywhere to not go here! This is a long review but it’s worth it to read. And I always wanna start with the good stuff the Manager I spoke to on January 30 of 2024 was amazing, compassionate, caring, and very attentive. They’re also was another man who did an amazing job at the service counter, who was behind the cashier who is helping me, Instead of making comments like “I can’t help you” I work as an independent contractor, delivering packages for Home Depot, and several other businesses. Yesterday I had an extremely poor experience multiple times trying to bring back an order a customer refused. No one at Home Depot knew what to do and they ultimately told me just to go home with someone else’s merchandise… I felt really bad about this, so I reached out to my boss and eight hours later I got instructions to bring the items back to Home Depot. When I got to the service desk, the first employee I saw was on his cellphone and didn’t even acknowledge I was there, not a hey welcome in or anything. You NEED TO HAVE THAT WONDERFUL MAN BACK GREETING GUESTS, he lighten up my day every time I saw him, but then I politely said hey, I am a delivery driver with Roadie. I just need to return some packages that the guest didn’t want. And the Customer service agent must have been new because he had trouble figuring out what to do and after about 10 minutes I made a comment about how I’ve wasted my whole day trying to drop these items off, And all that my job required was a picture of the items on the Home Depot counter so I took my picture and I tried to leave and this service desk employee (young tall slim built white male) stopped me and what I heard next literally dropped my jaw. He said “ You seem to have some issues maybe you should go to the psychiatric hospital and get that checked out” I didn’t respond as conflict wasn’t necessary. Once I got out to the parking lot, I called the manager on duty and explained the situation, I didn’t get his name but I wanna give him a big thanks for taking this issue as seriously as it is. Ultimately, he put me on a short hold and came back a few minutes later, saying that an employee did admit to saying those exact words. And there would be an investigation. As decent human being you don’t say that let alone to Customer while you’re at work. Especially if someone’s has a tough day, the least you can do is being nice. This hopefully former employee learns that. This gentleman was a taller, white slim built with I believe bulkier glasses."

"Google return policies are horrible. We purchased a kitchen faucet with a gift card, but when we got it home realized it was the wrong configuration. We lost the receipt, but we wanted to exchange it for something else. It is brand new and unopened and we want either a store credit, gift card or exchange for the correct faucet needed. The store would not let us do anything and no other alternative. It is just logic. To give a credit, or exchange would not cost home depot a penny. Do not purchase from home depot any items you might need to return if you have a large building progress. They supposedly have a new return policy and will not work with the clients"

"Everything I purchase online arrives at the store fast and exactly what I ordered. People in the store are always helpful. Just had an appliance delivered and it was on time as scheduled. The delivery people they use were professional and fast. Well done Rochester Home Depot!"

"This Home Depot location is hands down the best location I’ve ever been to. It’s obvious they prioritize customer service. In most Home Depot locations, it’s a struggle to find & flag down a staff member for help. At this location, there are an abundance of staff willing to go out of their way to help you find what you need or answer your questions, even during peak hours. I’d give you 6 out of 5 stars if I could."

"I’m a huge fan of the flower/garden area in the spring & summer. They gave an enormous selection of healthy plants at a reasonable price. Inside they have wood, hardware, tools, appliances, carpet, grills, paint, mowers, holiday decor and lights. I’m not sure there is much they don’t have. The staff are often professionals in the trade. Like electricians or Plumbers. They know quite a bit about the options you need for any particular situation. They are far more knowledgeable than any staff at other local big box hardware stores."