West Point Medical Group - Family Practice & Pediatrics

"Dr. DeGuzman was wonderful. He was attentive, thorough, and comprehensive in taking care of my sister. His bedside manners were excellent. The entire staff from front desk staff including Jasmine, Jessica, and Heidi were receptive, compassionate and helpful. They were efficient with paperwork and communication. Maria, our nurse was also Proactive and informative throughout the appt. I am happy to be able to bring my sister under their care. They have provided a 5 star experience - entire team."

"Today was my third time there at this clinic I believe, entrance is always very clean. My kids have seen Dr Chong and we are very happy with him as our provider so far. The two girls that sit in the back near the exam rooms are awesome! I believe the one we seen today was Jessica. However I was just a little surprised with the unprofessionalism I over heard in the front. I work in a similar setting in dental care and I was just really surprised at the behavior from the girl to the far left with dark black hair. She was very impersonal when checking in the patients, she would ask one question and barely gave the patient enough time to respond as she practically cut them off with her next question. She was not friendly, welcoming or attentive. The patient had gotten new insurance and I guess the girl to the far right did not have it updated in the system. She mentioned twice to the patient “ yeah well whoever scheduled your appointment didn’t update your insurance” poor older couple were so confused they thought they did something wrong ! Finally when the girl I’m assuming who was supposed to verify and update the insurance returned to her desk the girl with the black hair once again, now for the third time said “oh I had to fix this one you didn’t have the correct insurance in there”…. I’m sorry but this is just an unnecessary comment to bring up in front of patients, especially ones that actually know what’s going on. It really was just a matter of politely checking in the patient, taking the new ins. Info , verifying he was eligible, and updating it in your system. If this is not her job duty and she’s some type of manager great there is a time and place to correct mistakes. Not in front of patients.. trying to make one staff member look bad will only make the whole team look bad . With that being said the girl that was sitting in the middle who checked me in was very polite! I Still would recommend this place !"

"This is definitely one of the better doctor’s offices I’ve been to. The staff at this clinic is always polite and attentive. The waiting room is clean and there’s never too many people waiting to be seen. Dr. Mike is awesome as well, and he doesn’t waste your time. He’s always quick with what he wants to tell you, but not in a way in which he wants to get you out fast."

"Front desk Jessica and Jazmin are always helpful! The Clinic is very accessible and resourceful! Thank you guys so much for helping! Remember to be patient and wait your turn! They also have other patients, if you’re in pain go to the urgent care crossing the street and they’ll help you fast!"

"I love this place... the girls at the front desk are awesome! Jessica treats us like family! I have referred as much family and friends over to them. Dr. Mike is the best, he is very thorough and very professional. I'm very blessed to have people who really care for our wellbeing. Thank you WPM Group!"