Covina Grand Apartments

"DO NOT MOVE HERE! SAVE YOURSELF! -Covina Grand Apartments is a real life hell and a SCAM. I regret ever living here and I am truly certain this place will end up on the news again for more crime. They keep blocking my reviews so posting again. Currently battling them with our security deposit for they are not only withholding our whole deposit but asking us to pay an additional charge of $350. They're claiming damages of carpet and having to re-tile tub when moving, however that has to be done prior to a new tenant moving in. They also paint their tubs so this is probably how they're trying to scam people. Like who paints a bathtub? Gross. I just know and feel like some illegal business is happening because we are not the only ones with similar reviews on false eviction notices and withholding security deposits. We've been ghosted from them. ADDITIONALLY, when we submitted our 30 day notice and last month rent, we were greeted with an eviction notice. Management is bitter you'll move out so they're retaliate and push for more charges. Be warned now! With my time of Covina Grand, where do I begin with my issues off this dumpster of a place. On our first day of move in, I was welcomed in the shower a huge roach that crawled on my foot. We’ve been exterminated multiple times, and guess what? They never leave. One crawled on my roommate in her sleep. Truly disgusting and mortifying. Maintenance is a walking OSHA case - we had our AC leak to the point the ceiling panel fell off. The literal ceiling came off and they lagged to get the appropriate techs to fix the issue. Instead, they have this overly worked old man (who was very kind) do this work when it should have been a real professional. They are beyond lucky that this ceiling panel did not fall on us because that would have been a huge lawsuit that they would have lost for negligence. Next to start off, this place will have you fooled by thinking it’s a safe community. From non-stop gang related vandalism (paint won’t cover it up Cheyenne/Lora!), people breaking each other’s car windshields, tires getting stolen in broad daylight, packages being stolen, dog droppings everywhere, people stealing your parking spots all the freaking time and domestic violent driven neighbors who want to fight at 3 am, who wouldn’t want to live here! Don’t believe me? Look at the wonderful photos I’ve taken as evidence. To the neglectful managers (yes, that’s you Cheyenne and Lora), I hope you find new career paths cause you’re terrible at what you do. This is not your calling and clearly based off these other reviews, I’m not the only one who despise you. The audacity to ask “why do you want to move out?” is appalling. How tone deaf and blind do you have to be? You can continue to neglect in these comments sharing “crime happens everywhere” and “pests come and go”, but ignorance is bliss. Grateful to leave this traumatizing environment. We want our money back for our security deposit."

"By far the worst place I have ever lived in my life, this is a sad excuse of a an apartment if I’ve ever seen one. Where do I even begin? The constant homeless people coming in and out of the complex through the parking gate that’s broken most of the time (actually they can just walk through the front door as it’s never secure) or the rude neighbors who either are partying or yelling or throwing furniture at each other throughout the night? Cops have been called many times for possible domestic violence in this complex but nothing is ever solved. The pool is always “under maintenance” even though no one is ever working on it, oh and you’ll love this place if you enjoy having huge cockroaches infest your apartment (it’s not just us, many neighbors have confirmed the same thing). We have put many work orders in for basic maintenance but it’s often delayed or just completely ignored. Oh and there’s always people parking in spots that’s not assigned to them. Go to the parking lot right now and I guarantee half of them do not have parking permits on their windshield. This apartment was actually on the news not too long ago because there was an infant death in the building but management has not mentioned it at all. Speaking of which, they sent us an eviction notice claiming that we never paid rent, when confronted and after showing proof from my bank that I handed the check directly to Lora, they stated that “the scan didn’t go through the first time” and it worked the second time when ran again. If that’s the case then how about calling me first instead of slapping an eviction notice on our door. We have reason to believe this is retaliation because this only happened after we put in our 30 day notice to move out, how convenient that as soon as I gave the notice they try to evict us and claim we didn’t pay rent. Speaking of, they are trying to hold our security deposit and charge us for repairs in the apartment but have not shown proof of the damages done that justify this. We have sent our complaints in writing and through email but they keep ignoring us. Look at the other reviews, we are not the only they are doing this too. I am calling on Lora and Cheyanne to resign from their position because they are the most incompetent leasing managers I have ever had, honestly they should find different careers because there are just so many things wrong with this place that is beyond their control. As a veteran of the US Army, I can honestly say I’ve lived in military barracks better than this place, honestly I’d rather sleep on my cot in the desert again with my canteen as a pillow than live in Covina grand. Please do not move here, you cannot put a price on a peace of mind and you will not find peace here, only chaos."

"DO NOT MOVE HERE! If I could give with place zero stars I would. They do NOT care about their residents. They take ZERO responsibility for anything wrong with their units or their other facilities such as the gym. They WILL blame anything that is wrong with their units and facilities on you as the resident. For example, the paint in my tub began to chip after 3 years of living here. Why is the tub painted? I have no idea, but they blamed it on me without even trying to take any accountability of their own. They made a million excuses not to fix the problem, instead they thought up every way that this negligence on their part could be MY fault. Save yourself the trouble of dealing with this passive aggressive/ borderline rude staff and do NOT move here."

"They gave me an apartment they knew had cockroaches and did not properly check if the issue had been resolved before moving us in. They deleted my first request for a treatment and ignored me multiple times after. They don’t have locks on the west side apartment building leaving it very vulnerable. There was an incident where a man damaged multiple apartment doors and sprayed a fire extinguisher into a resident’s apartment. All which could have been avoided if they had secure entrances. The cops are there almost regularly that it became a joke. It’s not a safe area. There is constant graffiti everywhere, including inside the building. The reviews also seem to state the same, that the management team does not care about properly running the property. All Cheyenne did was excuse these claims. She does a horrible job. If you are looking to reside here, avoid it like the plague. I wish I could give it 0 stars."

"Needed a place to move in to with my wife. We found this building to move into with our newborn. Rent was 1930 for a one bedroom but since I needed a place as soon as possible this was what we went with. Right after we signed the lease they had a move in special they did not tell us and was $100 cheaper. Throughout my 6 months staying here so far it has been terrible. I am excited for my lease to end soon. Move in date, our unit wasn't ready, we had to wait for them to clean up. After months later, our AC is leaking everywhere and it took multiple attempts to fix the leak. It was too late and the leak traveled down to my closet, ruining all my suits and shoes. I emailed Cheyanne about this and did not even get a reply or a sorry. Also during this time they had to fix the gym area because there was a gas leak, causing harm around nearby residents :) They make you get mandatory renters insurance for a reason, which should've been a red flag from the start. Now we walk in to the apartment after being out of town. My whole unit smells like wet paint/acetone. Who are they hiring to paint around here? Its so reckless to really not protect other residents from this toxic smell. I have an infant and we have to stay in these fumes. Also roaches are now starting to appear in our unit somehow and have been crawling around. Of course, if I bring this attention to the front office they will not care or respond. Which is why I'm posting it on here for future residents to be aware and do more research around the area where they actually care about tenants. Not only that but expect to come almost every day to Covina PD presence because this place probably offers section 8 housing. Left to work morning seeing glass everywhere and bottles of beer/liquor in the bush and floor. Be very aware of this place. Definitely not worth the rent price, search elsewhere."