Blueground | Furnished Apartments Los Angeles

"After an initial good experience in a previous unit, I moved into a second one and will never use Blueground again. I would also strongly suggest others steer clear of it. When I moved into my unit, the apartment was in horrible condition--mold in both AC units which has caused health issues, heavily stained couches & chairs, heavily stained headboards in both bedrooms, dresser that didn't open, alarms going off in smoke detectors, dirty pillows, and more. While the sales & operations folks have been good, I've dealt with multiple managers in CX and my conclusion is that the team is horrible and borderline incompetent. Many hours wasted and 4 months later issues still are unresolved. Whoever is managing the CX should be let go because they're slacking big time. @AlexChatzieleftheriou and team, your CX team is a major weak link..."

"Terrible experience in Arlington, Va. The apt smelled like sewage when we moved in. They never took care of the problem. In cold December weather I had to leave windows open 24/7. After a week the smell dissipated, but the apt never smelled clean."

"The apartment was not ready to move in. Multiple things are broken. Lights in the living room and bathroom can not be turned on. The towel hanger in the bathroom fell off. There’s no hair dryer even though the website claims so. I can clearly hear road noise even though the window is claimed to be double paned. Support is unresponsive when I described those issues. I’ve waited for a whole day. They ended up refusing to move me to another unit, and I have to wait a week or so for all those things to be fixed."

"Blueground proved to be a very professional company, When we rented our holiday apartment, they were very clear gave us move in and move out instructions, very responsive to every issue we had with the apartment, the apartment it self was well equipped with all needed utilities, good furniture, comfortable beds, we had issues with pests (California spiders) and the cleaning was not up to our standards, few lights were burned and AC upstairs was loud and not cool like downstairs. The building complex it self is in desperate need of fixing up and cleaning but that’s not Blueground fault at all. Over all it was a good experience specially they exceeded our expectations with adding a Shattaf in each of our bathrooms that was an amazing touch. Thank you."