FirstCare Pharmacy 18555 Ventura Boulevard, Los Angeles, CA 91356

"I didn't want to believe other bad reviews until my wife and I experienced it ourselves. This pharmacy has some rude people. We had an urgent prescription and when we tried to get their help the pharmacist got frustrated and hung up on us. We ended up transferring our prescriptions to CVS. Needless to say, it is not our default pharmacy anymore."

"They outright told me my prescription was not covered by my insurance. I thought this was strange so I had it transferred to another pharmacy, who told me it needed a prior authorization, that second pharmacy went through with the process and I was able to get my medication covered. Was Firstcare just too lazy to check? Not sure! Also they charge a fee for delivery even though they advertise free delivery. It’s not free if you have to pay a fee…"

"I went here once in early September and haven't had any contact since then. They charged my debit card today for a prescription that I no longer get there. The bank said that's a fraudulent charge and had to cancel my debit card...a replacement will not be here for 5 to 7 business days! DON'T allow them to keep your debit card on file if you don't want to get screwed like I did. Wow."

"This pharmacy has the rudest people I have ever dealt with. Gilbert (if that's his real name) and Matt (if that's his real name) are so very unprofessional. There's a way to speak with a customer, but this Gilbert made it very clear that he had no intention of being polite or helpful and Matt wasn't much better either. They don't care and it shows. Shame because a pharmacy is supposed to provide service and products to help make people feel better. One can only feel worse dealing with such rudeness. "Gilbert" told me that if I wanted the medication, I'd have to come and pick it up myself and when I asked, "what's the address", he said - "you can go look up the address yourself"!! I had to call two days in a row to get information on my prescription and there was rudeness galore. I told my doctor's office about it and they were very shocked that I was spoken to in such a terrible manner by a technician and pharmacist. Very disappointing that such people work in a place that's supposed to help people feel better!"

"My Dr prescribed me a cream that was not covered by my insurance. My pharmacy quoted me a crazy high price so my Dr recommended First Care. Not only did First Care quote a price half of my original pharmacy they had it ready in less than five minutes. I thought I would have to come back the next day. Amazing service and very friendly!"