Accredo

"not much to say that hasn't already been said... absolutely the worst company I've ever been forced to deal with (and I'm forced, since I have no other options). I've dealt with CarelonRX and CVS Specialty in the past and boy do I miss them. I've been trying to get a medication for the last 45 days... I call and talk to someone for 45-90 minutes, and they tell me that all is good and to call back in 2 weeks to get the scrip filled. I call back in 2 weeks and they have no record of me in the system. So I talk to someone else for 90 minutes- they swear up and down that they're taking all of the notes they can so that I'm not lost in the system. After all that, they tell me to call back in 2 weeks to get the scrip filled. So I do. And I talk to someone who can find no record of me. Another hour of someone taking "copious notes" so that I'm not lost in the system. Guess what- I'm still not in the system. This place is an absolute joke and should not be allowed to be in business."

"customer service representatives ARE very unhelpful, inefficient, useless. They are the WORSE pharmacy I have ever deal with. I wish my insurance would drop them and get someone that cares for their customers. IF there was a rating less than one start, they would deserve it."

"I’d give zero stars if possible. The bureaucracy involved in getting medication is unbelievable! I echo what everyone else here is saying. Insurance approved the medication my husband needs same day it was prescribed but it’s been over 2 weeks and I’m still waiting to receive it. Every time I call someone assures me they’re working on it and everything should be in order to process “soon.” Information I already provided 3x is asked for again and there’s no explanation as to why they don’t have it anymore. It’s maddening and SO exhausting. I e spent over 5 hours total on the phone with them and still no resolution. I’ve never had this experience with CVS Caremark in all the years we’ve used them. Sadly, we have Cigna insurance and they require us to use Accredo. There should be some criminal liability for this level of incompetence as we are dealing with people’s life giving medication!!"

"I echo everything that all other reviewers have stated that this is the worse pharmacy ever. All of us here who have had similar, terrible experiences! I am perplexed as to how they are still in business. They are almost all incompetent (except for the individuals who have been empathetic enough to help me. I am currently receiving my daughter's prescription from them and if all goes well, my insurance company and managing healthcare plan can transfer our rx to another specialty pharmacy who knows what they are doing and willing to do just that. I have been arguing with Accredo for weeks that my secondary insurance can be billed for our rx, which Accredo has argued back that they cannot. I have made endless phone calls to customer service, billing and everyone else in that circus of a company that they have passed me on to. I have double insurance and Accredo is insistent that my secondary insurance does not cover the remaining costs for the rx, which is untrue. After literally 18 phone calls, I finally got a supervisor that I basically had to lose my temper with to get him to call my secondary insurance on a three-way call who confirmed that YES, THEY ARE TO BE BILLED for the other half of the balance, they just have to be billed correctly. Why did it have to get to this extent? I have never had any issue with all the pharmacies (regular and specialty) who I’ve worked with to fill dozens and dozens of my daughter’s meds over the past five years. I have never paid a copay because I have double insurance, so that fact that this company has argued with me that I owe $260+ monthly for our rx, tells me their priority is not patients/customers but rather, money. I hope you never have to use this company! Avoid them at all costs."

"If there was an option to give negative stars I would, my insurance provider Cigna changed from CVS Specialty Pharmacy to Accredo in 2023 and ever since then I have had nothing but issues with Accredo. I end up having to call every month for a prescription that has been provided multiple times as well as insurance approval but somehow there is always an issue. I could have accepted that this may have happened at the beginning however this has been going on for nearly a full year. This is by far the most unorganized terrible pharmacy that I have ever had to work with. Cinga chose poorly and I can only assume they got a significant discount and that is what is important to them vs. the health and satisfaction of their clients."