Heritage Tile, LLC. 312 Investment Court, Verona, WI 53593

"Do not use Heritage Tile. 1) they sold us incorrectly out of square subway tile for the historic Al. Ringling Mansion in Baraboo, Wi. Their solution? They gave us a couple hundred dollar discount instead of offering to send us correctly cut tiles. 2) they committed to making us reproduction p-cap tile for the same bathroom but never followed through. We loaned them the necessary parts for duplication but we were told they were too busy working with the MTA. They never answer emails or calls. Wasted our time with them for over two years on this. If you’re the little guy like us trying to restore historic tiles you will get pushed off and ignored. They’re only interested in big money and big accounts. Heritage tile a big waste of time."

"Lovely staff, products, and service."

"I have been wrestling with Heritage Tile for several months now. I've had a re-order due to their error, a reorder due to my error, and a reorder due to expanded scope. I've spent thousands of dollars. Each time, getting an estimated delivery date or a schedule has been like pulling teeth. I've played phone tag with my "customer service manager", who likes to call back right before she leaves for the day so I can't call her back if I can't immediately get to her return call. It is true that the product quality is amazing, but when it can't be delivered with a reliable delivery date or consistent with a timing promise, it really throws off a construction schedule. And when the quality of the customer service pales in comparison with the product quality, the total package doesn't add up. Example: "Production will make every effort to have your order done by the end of next week. Please keep in mind that next week is a holiday week, so it will likely ship early the week following." Never mind that I asked to be clear about schedule due to the holiday timing, and, that I was told the order would be completed in 2-3 weeks, which ended today. Do not go with Heritage Tile, unless you have the luxury of a leisurely project schedule. UPDATE: they are a week later than the 2-3 weeks indicated, and, they've shipped the box ground. They could have shipped overnight given the scheduling issue, as it was a small order, but did not."

"The owner Keith especially but also his staff are committed to providing anything you can dream up. Some tiles are made in Mexico some in Europe and some right on site. Of course it can be pricey depending on your choices. Keith is totally into the historical tile and plans to write a book. If you own a Victorian or Edwardian or just want to go retro he can match the old or suggest a retro."