Hillcrest Family Health Center 4094 Fourth Avenue, San Diego, CA 92103

"It is definitely a long wait time for the sports medicine location waiting here almost a hour , the parking is horrible and I’m not going to pay for parking just for me to go to the doctor. That’s ridiculous!"

"I've been coming her over 5 years. The nurses and staff have always been courteous and professional. Dr. Grifffiths really is the best provider I have ever had. I appreciate his upbeat demeanor and he is never ever condescending like some doctors I've encountered elsewhere."

"I came here yesterday at around 3:45pm for routine bloodwork that I am required to do ever since my recent stroke and heart attack. The receptionist at the front desk had an absolutely vile attitude. Rolling your eyes and glaring at me contemptuously when I walk up to the front desk is far from acceptable behavior. I have been to this location twice, and each time she has made me feel very bad for being there. Her contempt for people is on blatant display, and I'm amazed that she feels she can treat people so disrespectfully without consequences."

"Lack of organization. The front desk there treats you like you are a bother for being there. They should try kindness, especially working in healthcare. Being rude is not cute or funny. The phlebotomist took my test and then she told me to go home because she said the Dr. would call me in 3 days. Then as I’m driving home, I got the call from the office asking me why did I leave? Very unprofessional, I never got treated for what I went in for in the first place. Will not be coming back here. Staff needs better training. I suggest having community meetings to celebrate your employees because they look miserable back there, celebrate your employees so that they can begin celebrating your patients. Then they will stop making the clinic a horrible experience."