The Neuron Clinic

"Staff is rude and suffers from a lack of internal communication. Nurse Practitioner will say one thing and then billing/admin will contradict what medical provider says. Patient records lost without explanation and extreme wait times combine for an absolutely horrid experience. Avoid and save yourself time and frustration."

"It is impossible to get any forms filled out by doctor. I needed my disability forms renewed and for 2 weeks I was told the doctor hasn’t signed them and they don’t know why else can be done. The doctor ordered an MRI that I had to basically facilitate or it wasn’t going to be done. This is my second time seeing this doctor, who is very nice and patient when he sees you but after that he is very busy. My first time I had the same experience with referrals for other procedures he ordered, staff didn’t follow through until I just didn’t go back until now. I gave them a second chance thinking just maybe it was me NOT being assertive enough in my own care. There is really no way to access him for follow up because his staff cannot get him to do anything. The staff will say they will text him and you hope he responds. So I don’t truly know if this is a case of staff or the doctor but either way it’s a problem. If you have work forms or disability forms that need completion or referrals you may want to consider another neurology clinic."

"I should have saved myself the hassle and went some where else. I was being seen in San diego but i wanted ro find care closer to home. I do not recommend the neuron clinic due to their staff and how difficult it has been to schedule appointments mainly due to their call center. It took me a month just to schedule my initial appointment as no one would call me back and when i did speak to someone they gave me the run around on why they couldn't schedule me. I had to go in person to finally schedule. After 2 months of waiting, when you finally get an appointment the doctor cancels it the day of. The office staff has been NEGLIGENT in rescheduling my appointment. They stated they would call me back that day and it has been 3 days of attempting to get ahold of someone to reschedule my appointment. When I asked to speak to the office staff, the call center takes it upon themselves to ignore my request and offer me an appointment in December to make up the appointment the doctor canceled on me. It seems like this office doesn't care doe their patients with lack of customer service and how hard it has been just to make appointments. Which is furthering delaying my care to see my specialist doctor. I will gladly keep driving to San Diego to get better quality care."

"Alise Pham is by far the best Neurologist I have seen in the last 5 years. She is patient and kind and genuinely cares about her patients. She takes the time to listen and be present. Best doctor in her field."